Delegated Ops Manager

Job Description

A bit about this role: 

Devoted’s Delegated Operations team’s mission is to ensure optimal delivery of key benefits and operational services to our members through rigorous performance management of our delegated and offshore partners. We drive continuous improvement to enable Devoted to scale rapidly, optimizing for performance, compliance, and cost.

The Delegated Operations Manager position is a hybrid role that 1) supports end-to-end delivery of best in class supplemental benefits  for Devoted members and 2) manages cross-partner workflows & initiatives.  This role is responsible for liaising with internal and external stakeholders to ensure a compliant, highly satisfactory, and cost effective experience for card-based benefits and other supplemental benefits.

The ideal candidate is a self-starter who can effectively establish and monitor operational KPIs, build relationships with internal and external stakeholders to troubleshoot operational issues and improve operational workflows and vendor performance, and consistently strive for improved outcomes.

Learn more about our supplemental benefit offerings here: 

• Food & Home Card: www.devoted.com/food-and-home/

• Over-the-counter (OTC): www.devoted.com/otc/ 

• Fitness (SilverSneakers): www.devoted.com/silver-sneakers/ 

Your Responsibilities and Impact will include:

• Card & supplemental benefit operations: 

  • Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience  

  • Set and monitor KPIs for card-based and supplemental benefit administration and delivery 

  • Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement

  • Partner with tech teams on benefit qualification logic and file development

  • Aid in development and review of member collateral re: card-based and supplemental offerings 

  • Develop training documents and job aids for staff and providers to assure timely, compliant, member- friendly delivery of card-based and supplemental benefits

• Partner performance:

  • Identify and implement AI-driven automation opportunities to streamline manual workflows and enhance team scalability 

  • Drive end-to-end 1/1 readiness efforts by managing implementation timelines, identifying cross-partner dependencies, and mitigating operational risks to ensure a seamless, error-free launch of new plan year benefits

  • Own financial oversight of benefit partners by performing rigorous reconciliation of invoices against internal data, resolving discrepancies, and maintaining a high standard of fiscal accuracy

Required skills and experience:

• Ability to work in a startup, fast-paced environment

• Analytic, problem-oriented mindset with comfort and ability to effectively deal with ambiguity

• Proven ability to influence others, paired with exceptional written and oral communication skills.

• Strong cross-functional project management and stakeholder management skills

• Results-oriented with a willingness to take initiative and get the job done, particularly in favor of improving the experience of Devoted’s members

• Ability to cultivate and maintain positive working relationships across Devoted teams and external partners

• Experience identifying operational bottlenecks and implementing workflow improvements

Desired skills and experience:

• 4-6+ years of operations experience (ideally from a health plan or vendor)

• Familiarity with card-based and supplemental benefits

• Familiarity with deploying AI-enabled workflows or tech automation to solve business challenges

#LI-Remote
Salary Range: $70,000-$110,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.