SMS/MMS Compliance Analyst

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We are currently seeking an SMS/MMS Compliance Analyst based out of our Boston office (remote would be considered with appropriate experience) to provide world-class service focusing on troubleshooting and resolving delivery issues due to aggregator or carrier filtering. Ideally, we are looking for an experienced SMS/MMS Compliance Analyst or someone who has worked  “hands-on” with SMS/MMS dealing with customers and is looking to expand their experience working to manage a positive environment for e-commerce sending customers to be successful.  

Our Compliance team supports our customers by serving as a protection against fraud, abuse and other violations that may affect their sending environment.  Compliance is the watchdog resolving delivery failures and identifying abuse through work with customers, ISPs and antispam organizations for the entire sending environment making recommendations for optimization.  The SMS/MMS Compliance role will give you a well rounded experience in the entire process of the SMS/MMS and email industries working with a wide range of experience in senders.  Also keeping a hand in identifying and improving new SMS/MMS processes.  

Why the role is important…

The SMS/MMS Compliance role is one of the most exciting positions at Klaviyo. As a highly valued role, this role gets a lot of attention and focus from the rest of the company. At Klaviyo, we know how important the customer experience is and Compliance ensures the needs of the customer are fully met by providing an efficient process as well as educating our customers on the importance of meeting all of the aggregators complex roles in order to receive great delivery. We pride ourselves on customer retention and our philosophy at Klaviyo is to treat our customers as partners. Compliance is in charge of managing these very important tasks.

How you'll make an difference:

  • Identify and improve the current SMS/MMS application processes.
  • Process complex short code and number port applications.
  • SMS delivery concepts and teaching the importance to our customers
  • Educating customers on SMS delivery best practices, sending and content strategies
  • Work directly with the customer to resolve aggregator compliance issues.
  • Review customer delivery metrics, trending, and reputation data; make recommendations for optimization.
  • Review customers and prospects sending practices making sure they are in compliance with our TOS as well as SMS regulations, terminate or educate customers as necessary.
  • Identify new regulations and improve processes to ensure the best customer experience.

Who you are:

  • 2+ years experience with SMS/MMS sending for a third party sender/Application Provider, Aggregator or Carrier working directly within the SMS/MMS process.
  • Familiar with SMS delivery best practices regarding sending strategy and content
  • Has enthusiasm and passion for helping customers
  • Loves to troubleshoot and solve complex problems!
  • Cares about trust and transparency
  • Has outstanding analytical skills
  • Is comfortable working with business stakeholders, and technical development teams and who can help negotiate priorities and resolve issues.
  • Has a basic understanding of SMS and MMS related technologies, including short code provisioning, number porting, aggregator rules, application provider processes, differences in carrier regulations, and the overall security threat landscape.
  • Has a basic understanding of Email-related technologies, including SMTP, DNS, FBLs, authentication, bounce types, email abuse, spam and security threat landscape
  • Has an understanding of email deliverability concepts and best practices
  • Technical Writing/Blogging and Training Experience
  • Familiarity with Python, SQL, Command Line, GitHub, CRM applications (such as Salesforce.com)
  • Bachelor's degree, preferably in an IT-related field or relevant experience

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
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An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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