Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Senior Cloud DevOps Engineer

| Greater Boston Area
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*This role can be remote

About us:

Agero is powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s roadside assistance, accident management, dispatch, consumer affairs and telematics innovations to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

The Data Science and Analytics group at Agero is a central resource for innovative data products, scientific analysis, and actionable insights. We are a collaborative, consultative team that works cross functionally to:

  • support partners throughout the organization in making informed, data driven decisions,
  • unlock the value within our data to create innovative new product offerings, drive efficiency, and improve customer experience, and
  • provide greater access to information and insights through dashboards, data self-service tools, and training.

We believe that data is a key asset, and thanks to Agero’s scale and history, is a true competitive advantage.

About the Role: 
Agero’s Data Science and Analytics team is building a new high-performance, cloud-native data platform to support our analytical products and machine learning pipelines. We are looking for an exceptional DevOps Engineer to join the team to help develop and manage deployment processes for the platform itself, and the various data intensive applications that the team produces.

Our applications require movement of a lot of complex data and involve a wide variety of underlying technologies. The ideal candidate is someone that loves to be challenged, learn, and is driven to improve efficiency of the development team they are working with. We are an agile, results driven group focused on delivering impactful products. We highly value experimentation, adaptability, curiosity and critical thought.

The platform is built on AWS with Snowflake as the data warehouse. We rely heavily on Python and use Airflow to manage a variety of complex workflows. The platform provides the company as a whole with secure, centralized, and reliable access to all enterprise data. At the same time, it reduces effort required to ingest new sources of data or build workflows to support new modeling or reporting use cases. The team is also responsible for a wide variety of applications built on top of the platform including APIs, reporting, and machine learning products that are used throughout the business.

The primary responsibility of the role will be to design and implement automated processes to support various Data Science, Data Engineering, and Analytics products. This includes CI/CD processes for APIs, ETL workflows built on Airflow, and machine learning applications, automation of infrastructure provisioning and management, and management of security practices.
Key Outcomes:

  • Develop CI/CD processes and tooling for Airflow and API deployments
  • Automate, manage, and test the provisioning of cloud infrastructure
  • Develop processes and tooling for security practices
  • Help to create testing framework for key applications
  • Ensure applications remain highly available and resilient to outages
  • Address performance issues as they relate to infrastructure capacity planning

Additional Responsibilities:

  • Help to create automated data validation processes
  • Develop processes for securely and reliably managing data sets
  • Help to automate migration of reporting and end-user applications from a legacy to our next generation analyticsto the new platform
  • Define and implement the software development lifecycle for the delivery of high performance analytics API'sDevelop APIs that expose data to other internal applications

Skills, Experiences and Education:

  • Experience developing and managing DevOps processes and tooling in a team setting
  • 5+ years of coding experience with expertise in Python and SQL
  • Experience with Docker, Kubernetes, and Serverless
  • Cloud computing (Ideally AWS technologies including S3, Lambda, DynamoDB, API Gateway)
  • Excellent communication skills both in written (technical documents, Python notebooks) and spoken (meetings, presentations) forms
  • Willing and able to learn and meet business needs
  • Independent, self-organizing, and able to prioritize multiple complex assignments
  • Experience using Git and working on shared code repositories 
  • B.S. in Computer Science, Engineering or related technical discipline required 

Bonus Experience:

  • API development
  • Apache Airflow

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.


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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Data Engineer

Agero + Swoop
Greater Boston Area
19 hours ago
+26
Agero’s Data Science and Analytics team is building a new high-performance, cloud-native data platform to support our analytical products and machine learning pipelines. The platform is built on AWS with Snowflake as the data warehouse. We rely heavily on Python and use Airflow to manage a variety of complex workflows. The platform provides the company as a whole with secure, centralized, and reliable access to all enterprise data. At the same time, it reduces effort required to ingest new sources of data or build workflows to support new modeling or reporting use cases.

Billing Analyst

Agero + Swoop
Greater Boston Area
1 day ago
+26
Ahead of the Curve.No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million

Senior Software Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
Transforms the application designs into a working application and performs unit testing. Develops multi-tier, client/server or web applications used by internal clients. Provides Tier 3 support for applications in production, working closely with Application Support Team. Projects may include cross-functional team members from across the business, and providing support for IVR/IVA systems. Completes coding and testing of components or applications, including creation of test situations, unit testing and documenting application modifications.

Sr. Manager, Software Engineering

Agero + Swoop
Greater Boston Area
2 days ago
+26
Lead of team of software engineers responsible for the development and maintenance of the financial systems. Assist with the goal setting of the engineering team and Implement planning activities that ensure goals will be met. Develops an outstanding organization through good organizational structure, development of employee’s capabilities, creative motivational programs and building positive working relationships. Directs and coordinates development and engineering activities of the technology group.

Senior Cloud DevOps Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
Agero’s Data Science and Analytics team is developing a modern, cloud-based data platform to support our analytical products and machine learning pipelines. Our team is expanding and we are looking to add an experienced, self-motivated Senior level Data Engineer to help design and build out a curated, “single source of truth” data set that will feed a variety of downstream use cases including APIs, reports, dashboards, self-service tools, and modeling efforts. The platform will provide the Data Science and Analytics team along with the broader organization with a more secure, centralized, and reliable access to the company’s data. At the same time, it will reduce effort required to ingest new sources of data or to build new ETL processes to support new modeling or reporting use cases. 

Senior React Frontend Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Product Manager

Agero + Swoop
Greater Boston Area
2 days ago
+26
AGERO + SWOOPSan Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance. Agero & Swoop combined provide roadside protection for 100M+ Americans and perform 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable,

End User System Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
nstalls, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides third level support for administration and maintenance of PC and system applications.

Instructional Designer

Agero + Swoop
Greater Boston Area
2 days ago
+26
The Instructional Designer is responsible for creating effective and engaging instructional materials for instructor-led, self-directed, virtual classroom, web-based, and/or blended learning solutions in support of a variety of Agero programs and business initiatives, but with a specific focus on manager and leadership development curriculum. In partnership with business leaders and other members of the Agero Learning and Development team, the Instructional Designer will design and develop innovative learning solutions that meet specific business needs. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.

Group Product Manager

Agero + Swoop
Greater Boston Area
2 days ago
+26
We’re looking for a Group Product Manager to lead the development of products that enable hundreds of enterprise Auto Manufacturer, Insurance, and Fleet clients to launch and operate on the Swoop Roadside Assistance Platform. You will work with engineering, design, operations, client services, and executives to develop solutions that deliver exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the smallest details and is excited to get their hands dirty.

Paralegal

Agero + Swoop
Greater Boston Area
4 days ago
+26
 This position provides support to the legal department by reviewing and updating agreements and contracts, supporting department databases and generates related reports, and assisting with day to day operations.

Sr. Manager, End User Support

Agero + Swoop
Greater Boston Area
1 week ago
+26
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations.