Job Summary

Nuance Research Quality Documentation Specialists work nearly in real-time with a physician and their care team to complete documentation of clinic visits. Specialists support healthcare providers and their patients by learning medical documentation and using new technologies to create summaries of patient encounters. The Research QDS also works on special documentation projects, contributing to product development. Documentation includes patient histories, exams, radiographic findings, assessments, and treatment plans. Specialists make healthcare functional and efficient by advancing documentation technology and allowing providers to keep their focus on their patients.

Full Time,  Benefits eligible,  100% Work from Home

Shifts Available:

• 8:00AM – 4:30PM Eastern (EST)

• 10:00AM – 6:30PM Eastern (EST)

• 12:00PM – 8:30PM Eastern (EST)

Our team seeks candidates who are passionate about medicine and desire to impact the future of healthcare. We are looking for quick learners who can get up to speed with medical terminology to include anatomy and treatment modalities. Candidates should strive for continual learning and improvement. Successful candidates will be eager to learn new technology and be open to making changes as new technologies evolve on a regular basis. Training will be provided through our Quality Documentation Specialist training program.

Responsibilities

• Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).

• Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.

• Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for our customers.

• Participate in special initiative projects that pertain to advancement of documentation technology; may include testing new features & documentation workflows. 

• Provide live documentation support for marketing events including conferences and technology demos to potential customers.

• Collaborate with managers on feedback from providers and successfully resolve issues.

• Collaborate with managers on and assist in training fellow research QDS on new assignments, applications, and workflows. 

• Continuously share insights to improve documentation, application features, and workflows.  

Required Qualifications/Experience 

• Prior work experience in a professional office setting. 

• Familiarity with medical terminology. 

• Excellent English professional writing skills; including advanced proficiency in grammar and spelling.

• Excellent listening skills with ability to understand diverse accents and dialects of physicians, their staff, and patients. 

• Ability to participate in live video chat and screen sharing sessions for training and project work. 

• This is a home-based role, ability to work in a secure and private location on a personal computer with a reliable high-speed internet connection, one that can run security software to ensure safe handling of health information is required.    

Preferred Qualifications/Experience 

• Experience as a medical scribe or a transcriptionist preferred but not required. 

• Experience or training in the medical specialty of Orthopedics and Family Medicine preferred but not required. 

• Experience with the Microsoft Office 365 or other cloud-based productivity tools. 

• Familiarity with Electronic Health Records; Epic, Cerner, or Athena experience is highly preferred. 

• 2 years of experience is required and no degree requirement.  

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.