Network Analytics Manager

| Greater Boston Area

Ahead of the Curve.
No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

POSITION SUMMARY:

As a team of one, you’ll provide complex and detail-oriented financial, business and data analysis and evaluation for the Network Operations team to increase the value of data generated. Develop new analytical processes designed to improve performance and productivity. Creates new business processes geared toward lowering operating costs and increasing customer satisfaction. Centralizes the data collection and distribution of all performance related data, educating all levels of the management team. Participates in internal process improvement initiatives.

KEY OUTCOMES

  • Create a library of ad hoc report formats designed to meet the specific needs of the team.
  • Mine current performance data to discover opportunities for operating teams to drive significant efficiencies and cost reduction
  • Create analytical monitoring capabilities and early detection notification against KPIs
  • Build predictive modeling to guide the operational teams action

ESSENTIAL FUNCTIONS:

  • Collect, manipulate and analyze data related to network operations
  • Prepare reports, in the form of graphs, charts, dashboards and/or other visualizations to clearly detail results
  • Designs and maintains an automated reporting portal via the company intranet to distribute reports and other information.
  • Applies complex statistical process control theory to business practices and proactively identifies opportunity for process improvement.
  • Conduct tests and pilots for process change as a result of analysis and communicates the results and recommendations to all areas of management
  • Enhances current and develops new standard reports for data that’s meaningful.
  • Models business data structures
  • Presents analytical results to team members and coaches them in their use.
  • Teaches analytical techniques to network team and cross functional members of the organization.

KNOWLEDGE SKILLS & ABILITIES

EDUCATION: College degree or equivalent work experience.

EXPERIENCE: 5 years related business/financial analysis experience. 2 years of project or supervisory/management experience. Relational database experience and strong statistical and critical thinking skills. Financial modeling, project management, and strong analytical, presentation, and persuasion skills. 

SKILLS: Outstanding customer service skills and strong desire for direct customer interaction. Excellent verbal and written communication skills.

WORKING RELATIONSHIPS: Interacts with both internal and external clients and customers in clear and concise manner.

ADDITIONAL REQUIREMENTS: Up to 25% travel required.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • ZohoCRM

Location

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

An Insider's view of Agero

What projects are you most excited about?

“We're passionate about making the roads safer with our Driver360 mobile platform. We’ve developed crash detection technology that helps people when they're most in need, and we're using billions of miles of driving data to study crash risk factors and find ways to help people avoid crashing in the first place.”

Michael

Sr Data Scientist, Business Intelligence

How does the company support your career growth?

Agero has provided me the opportunity to work on a number of different strategic, cross-functional projects.

Ashley

Manager, HR Initiatives

What's the biggest problem your team is solving?

Our Engineering/IT teams are moving to the Amazon AWS cloud, which involves a lift/shift for some applications as well as rewriting other applications to be more micro service orientated. This effort is a huge transformation which includes new roles, training and re-thinking how IT operates as a cloud service organization.

Karen

Director, DevOps

What are Agero Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

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