Data Scientist at Agero

| Greater Boston Area
!Sorry, this job was removed at 12:40 p.m. (EST) on Friday, May 31, 2019
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About us:

Agero is powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s roadside assistance, accident management, dispatch, consumer affairs and telematics innovations to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

The Data Science and Analytics group at Agero is a central resource for innovative data products, scientific analysis, and actionable insights. We are a collaborative, consultative team that works cross functionally to:

  • support partners throughout the organization in making informed, data driven decisions,
  • unlock the value within our data to create innovative new product offerings, drive efficiency, and improve customer experience, and
  • provide greater access to information and insights through dashboards, data self-service tools, and training.

We believe that data is a key asset, and thanks to Agero’s scale and history, is a true competitive advantage.
POSITION SUMMARY:
The Data Scientist role is going to be focused on modeling and analysis. The new hire will be focused on three primary areas of analysis in the first 6-12 months:

  • Natural Language Processing of customer, contact center agent, and Service Provider comments. We collect a large number of comments at each step of a Roadside Assistance event. The Data Scientist will be responsible for building models to analyze these comments and provide actionable insights.
  • Development of real-time algorithms monitoring Roadside Assistance jobs in progress. We have a contact center team responsible for handling cases which can lead to a negative customer experience. The Data Scientist will be responsible for updating and/or replacing the algorithms which analyze cases in real time and escalate to this team.
  • Service Provider and Customer Fraud Detection. As with any service, there are times where either our customers or our network of Service Providers try to take advantage of the system. The Data Scientist will be responsible for building models to detect fraudulent behavior as quickly as possible.

There are many other projects in the DS&A pipeline which this role may eventually work on, including but not limited to: spatial analysis of our network of Service Providers, leveraging weather and other real-time information to assist our operations, and other analyses to aid new product development and improve existing processes. Additionally, the DS&A team is working on a new data platform which will include pipelines to leverage models developed by the Data Scientists. The Data Scientist will be expected to interface with Data Engineers who will be in charge of implementing and productionalizing any models the Data Scientist develops. 

REQUIREMENTS:
 
EDUCATION/EXPERIENCE: Advanced degree in a technical field (physical science, engineering, mathematics) and 3+ years relevant experience.
 
SKILLS:
  • Machine Learning and Modeling (preferably including strong prior experience with Natural Language Processing)
  • Strong analytical coding skills (preferably in Python)
  • Good communication skills both in written (technical documents, Python notebooks) and spoken (meetings, presentations) forms.
  • Independent, self-organizing, and able to prioritize multiple complex assignments.

NICE TO HAVES:

  • Experience with relational databases (preferably MySQL, SQL Server, and/or PostgreSQL/Redshift)
  • Experience with cloud computing (ideally AWS)

WORKING RELATIONSHIPS: Interacts with all levels of management and staff across the organization as well as clients.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail

Location

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

An Insider's view of Agero

What projects are you most excited about?

“We're passionate about making the roads safer with our Driver360 mobile platform. We’ve developed crash detection technology that helps people when they're most in need, and we're using billions of miles of driving data to study crash risk factors and find ways to help people avoid crashing in the first place.”

Michael

Sr Data Scientist, Business Intelligence

How does the company support your career growth?

Agero has provided me the opportunity to work on a number of different strategic, cross-functional projects.

Ashley

Manager, HR Initiatives

What's the biggest problem your team is solving?

Our Engineering/IT teams are moving to the Amazon AWS cloud, which involves a lift/shift for some applications as well as rewriting other applications to be more micro service orientated. This effort is a huge transformation which includes new roles, training and re-thinking how IT operates as a cloud service organization.

Karen

Director, DevOps

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2800 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

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