Data Engineer

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Ahead of the Curve.

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

About the Role: 
Agero’s Data Science and Analytics team is building a new high-performance, cloud-native data platform to support our analytical products and machine learning pipelines. The platform is built on AWS with Snowflake as the data warehouse. We rely heavily on Python and use Airflow to manage a variety of complex workflows. The platform provides the company as a whole with secure, centralized, and reliable access to all enterprise data. At the same time, it reduces effort required to ingest new sources of data or build workflows to support new modeling or reporting use cases.

Our applications require movement of a lot of complex data and involve a wide variety of underlying technologies. The ideal candidate is someone that loves to be challenged, learn, and is driven to improve efficiency of the development team they are working with. We are an agile, results driven group focused on delivering impactful products. We highly value experimentation, adaptability, curiosity and critical thought.

We are looking for an exceptional Data Engineer to join our team and play a key role both in continued development and in management of this new data platform.

The primary responsibilities of the role will be to help to gather requirements and build out new curated datasets within the platform as they are needed, and to maintain and govern existing data sets. The work will include validation of raw data coming into the platform as well as helping to enable data access from the platform to the large variety of downstream use cases including APIs, reports, dashboards, self-service tools, and data science efforts.
The individual who fills this role will also help to develop a framework for production machine learning (ML) pipelines that allow our data science team to test and deploy new models at scale. This framework will tightly integrate with the data platform described above. As part of this effort, the Data Engineer will develop data processing pipelines to support various modeling and forecasting efforts, create processes and tools for our Data Scientists and Engineers to quickly and reliably deploy new models into production, and design data models to expose data science outputs to a variety of downstream use cases.
Key Outcomes:

  1. Design data models and data management strategies to support various analytical and modeling applications
  2. Gather requirements for new curated data sets to support analytical applications
  3. Help maintain and govern existing data sources
  4. Develop robust, flexible ETL and data processing pipelines to support a variety of use cases
  5. Create and maintain automated data validation processes
  6. Implement a framework and tooling to support production machine learning pipelines


ADDITIONAL RESPONSIBILITIES MAY INCLUDE:

  • Help to plan migration of reporting and end-user applications to the new platform
  • Develop APIs that expose data to other internal applications
  • Create impactful dashboards and visualizations

Skills, Experiences and Education:

  • years of coding experience with expertise in Python and SQL
  • Cloud computing (Ideally AWS technologies including S3, Lambda, Glue, DynamoDB)
  • Data management and processing, including experience with Relational and Non-relational data stores (NoSQL, S3, Hadoop, etc.)
  • Excellent communication skills both in written (technical documents, Python notebooks) and spoken (meetings, presentations) forms
  • Willing and able to learn and meet business needs
  • Independent, self-organizing, and able to prioritize multiple complex assignments
  • Experience using Git and working on shared code repositories 

It would be great if you also had experience with:

  • Snowflake
  • Apache Airflow
  • Great Expectations
  • API development
  • Kubernetes
  • Docker
  • Tableau/Looker


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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Location

Corporate HQ is located in Medford, MA, on the banks of the Malden River, with picturesque views of public parks, walking trails and the beautiful Tufts University boathouse. We're walking-distance to public transport, with close access to I-93, restaurants, Assembly Row shopping center & downtown.

An Insider's view of Agero

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

My journey with Agero began in 2001; it’s been a rewarding 20-year ride! I’ve held 13+ job titles, have worn numerous hats, and led many key initiatives. With every change came opportunity for growth and a chance to push myself out of my comfort zone. This is EXACTLY what’s motivated me all these years. Agero has supported me every step of the way.

Amy

Head of Specialty Network

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

How does the company support your career growth?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.
Team workouts
Mental health benefits
Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave
Generous parental leave
Three weeks paternity leave 8-26 weeks maternity leave (MA)
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation + Time Off
Generous PTO
Flexible Time Off policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
$150/year towards fitness reimbursement
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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