Toast
We power successful restaurants.
Boston, MA
Remote

Commercial Lead - New Ventures at Toast

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is building out a New Ventures business unit with the goal of researching, developing, and eventually scaling a new generation of products and business lines that can have a substantial impact on Toast’s long-term growth. In this unique role, you will contribute to a new product in early-stage development. The ideal candidate thrives on the ambiguity of early stage products and has generalist skills that are applicable across the entire product development lifecycle. 

We are hiring numerous go-to-market leads to early-stage teams in the New Ventures organization, from those early in their careers to those with a decade(s) of experience with startups. We shape our organization around the people we hire.

You have experience in sales, marketing, or growth with a strong bias for action, and you thrive in a fast-paced environment. You embrace the ambiguity of a new product and enjoy experimenting with customers to market, sell, and adopt the product in a very early, beta stage. You like to flex your generalist skills across the entire customer facing  set of roles.


About this roll* (Responsibilities) 

  • Own all of the customer facing touchpoints, from the website, to social media, sales, product marketing, customer marketing,  customer feedback, support, and service.
  • Collaborate with the team to understand customer needs, translating insights into actions that shape product iteration and business model development.
  • Work with operations teams to ensure that new businesses integrate into the business systems used across Toast.
  • Work with go-to-market stakeholders to prepare their organizations for a new business unit emerging from New Ventures as it becomes ready for public launch.

Do you have the right ingredients*? (Requirements)

  • Deep experience in one or more of the following disciplines: Sales, demand generation, consumer brand awareness, customer support/success, professional services.
  • A track record of collaborating with product teams to shape products into scalable businesses.
  • Customer obsession; you love seeing customers solve their problems with new products
  • An early adopter of new products or services, usually way before your colleagues or friends.
  • Experience with managing and optimizing sales funnels
  • Experience implementing processes and configuring business systems to help the operations to scale
  • Comfort working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
  • Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization
  • Ability to deal with ambiguity in a fast-paced environment

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Generalist experience across Marketing, Sales, and Customer Support
  • Experience leading or managing others
  • Prior early-stage team experience

*Bread puns encouraged but not required
#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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