Manager, ETL & Data Infrastructure Engineering

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

RESPONSIBILITIES:

• Build and manage a highly technical DevOps team of engineers that maintain code related to scripted jobs focused on critical ETL operations (Extract, Transform, Load) operations.
• Deliver superior customer support experience to Q2 customers by leading technical troubleshooting and resolution across areas including ETL, Python scripting, FTP, batch processing, file movement for imports/exports, with a strong focus on data integrity and uptime.
• Champion a culture of data services excellence, automation, and security—encouraging continuous learning.
• Manage onboarding and training with a focus on tool familiarity, driving the team toward Q2's vision by aligning operational support with modern toolsets using in-house and third-party applications.
• Conduct technically focused 1-on-1 coaching to develop team skills in scripting, log interpretation, and troubleshooting cloud environments.
• Set performance expectations that match real-world technical goals: accuracy of ETL transformations, efficiency of scheduled data jobs, and responsiveness to log alerts and errors.
• Use key metrics and monitoring systems to identify trends, decrease support incidents, and guide proactive resolution strategies.
• Standardize support processes that include file transmission verification, script auditing, and log analysis for root cause identification.
• Strengthen cross-departmental partnerships by supporting initiatives involving ETL modernization, infrastructure upgrades, or automation of data workflows.
• Serve as a technical escalation resource during critical incidents outside of business hours—especially for failed ETL jobs, AWS outages, or unresponsive batch schedules.
• Foster a respectful, technically skilled team environment that promotes resilience, autonomy, and collaboration.

EXPERIENCE AND KNOWLEDGE:

• Bachelor's degree and minimum of 6 years of relevant experience, including 1–2 years in a leadership role within data operations, infrastructure support, or technical services.
• Proven experience supporting and managing technical workflows with focus on:
  • Solid understanding of Python's core concepts and the ability to effectively use its libraries and frameworks
  • Familiarity with Linux OS and AWS infrastructure
  • Log reading tools and manual diagnostics for root cause identification and proactive alerting
  • ETL processes for mass data movement utilizing ftp/sftp
• Demonstrated ability to lead technical teams, mentor staff on complex tools, and manage escalations involving cross-system interactions.
• Exceptional analytical and problem-solving skills in high-pressure, data-heavy environments.
• Excellent written and verbal communication skills, with the ability to document procedures, escalate critical issues, and provide technical clarity across teams.
• Strong multitasking, prioritization, and project management skills in fast-paced, dynamic settings.
• Experience in the financial or banking technology sector is a plus.
• Willingness to travel occasionally (about 5%) to support client engagements or internal collaboration efforts.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements