Data Product Manager - AI/ML

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Team:
As ServiceNow continues its unprecedented growth, the company seeks to further establish its advanced analytics AI/ML capabilities within the Finance & Strategy organization. The Finance & Strategy organization is undergoing a strategic transformation - and at the heart of this evolution is how we embed AI/ML to transform the way Finance works. The Finance Analytics & Insights (FA&I) team is the embedded analytics team within Strategic Finance for the Finance & Strategy organization as a whole. We are driving this shift through value and impact-based data products, strong cross-functional collaboration, and most importantly a product mindset.
We are increasingly investing in AI to uncover insights and improve our financial forecasting and transformation through agentic AI for ServiceNow. This role will be the first hire to help drive a product transformation within the FA&I team.
We are looking for an individual that is both detail oriented and able to think strategically while adapting to our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability, understands how to build a data product strategy and is passionate about driving business impact through AI technologies including agentic AI.
We partner with our centralized Digital Technology (DT) and DT- Data & Analytics team to leverage the full data infrastructure, platform and advanced data & analytics capabilities, and we work directly with Product Finance as well as our Finance & Strategy teams to ensure we're working hand in hand to define how finance & strategy organizations should set the bar in the 21st century.
About the Role
As a Data Product Manager - AI/ML, you will lead the development of AI and ML data products that transform how Finance operates. This is a people manager role with two global direct reports, and a strategic remit that cuts across finance & strategy. This role will work directly analytics & insights managers who support an individual finance business segment. The person in this role will help shape the Finance AI strategy and drive strategic conversations in how DT enables Finance meeting our AI powered vision.
As a Data Product Manager, you'll serve as a translator between business problems and AI solutions - understanding stakeholder needs, aligning business outcomes, working with development teams on prototypes, and ultimately delivering AI-powered products that scale and deliver value. This role is not about one-off models or dashboards. It's about defining the future of AI in Finance and executing against that strategy.
What you get to do in this role:

• Own the end-to-end AI/ML data product lifecycle - from discovery to delivery - aligned with Finance AI Strategy and business outcomes.
• Build deep empathy with users across Finance through persona development, Jobs-to-be-done, journey mapping, and outcome alignment
• Translate business needs into AI use cases; partner with dev teams to build POCs and bring ML models into production
• Translate OKRs into programs, projects, and agile work items (epics, stories, tasks)
• Drive agile ceremonies, roadmaps, and product artifacts including product requirements, mockups, and UI design reviews
• Ensure the AI/ML solutions are usable, valuable, and adopted - with strong feedback loops, change management, and storytelling
• Collaborate cross-functionally with Product Finance (BPMs), Analytics Portfolio Managers, and Digital Technology
• Communicate effectively across technical and non-technical audiences - from execs to developers
• Foster a product mindset across the team by mentoring and modeling best practices
• Manage stakeholders, communicate product priorities, and build alignment.
• Work with cross-functional teams to execute the product roadmap and deliver high-quality solutions.
• Take ownership and drive outcomes, regardless of role or organizational boundaries.
• Define the roadmap for our analytics products.
• Contribute to a high-performing team that delivers meaningful outcomes.
• Influence other product teams as a domain expert.
• Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Qualifications
To be successful in this role you have:

• 7+ years in data product management or analytics product roles
• 2+ years managing and mentoring others; experience leading global teams is a plus
• Deep familiarity with AI/ML capabilities and how they apply to business use cases (not just model accuracy, but real-world value)
• Experience working with Finance or Accounting teams in a data/analytics role is strongly preferred
• Proficiency in agile methodologies and product frameworks (e.g., PRDs, OKRs, design thinking, iterative development cycles)
• Hands-on experience with: Tableau, Power BI, SQL, Python
• Platforms: Snowflake, ServiceNow
• Prototyping/UI tools: Figma or equivalent
• Strong communication and storytelling skills; able to bridge business goals and technical execution
• Comfort operating in fast-paced, high-ambiguity environments
• Ability to communicate effectively and drive engagement across all levels of the organization.
• Drive cultural change, leveraging analytics and data science, to accelerate insights and drive decisions/recommendations for the business.

Key Behaviors & Mindsets

• Customer-obsessed: Always starts with the user problem and seeks meaningful impact not just adoption of the product
• Bias for action: Moves quickly and iteratively to deliver value
• Empathetic leader: Cares about teammates, mentors others, and builds trust
• Strategic translator: Can connect business priorities to data and technology execution
• Product evangelist: Brings others along on the journey toward a modern, product-oriented analytics culture

JV20
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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