Data Manager

The Data Manager plays a critical role in ensuring accurate billing, service fulfillment, and standardized account auditing across Second Nature’s portfolio. This individual will be responsible for conducting weekly audits of enrollments and package details using a Standard Auditing Process, validating Salesforce and PAS (Property Accounting Software) data, and ensuring accuracy in billing and enrollments. In addition, the Data Manager will assist with ad-hoc analytical requests from cross-functional teams to support business insights and decision-making.

Account Auditing & Data Integrity

• Perform weekly audits of assigned accounts using the Standard Audit Process.
  

• Validate enrollment and package details across Salesforce and PAS platforms (Appfolio, Buildium, RentVine, PropertyWare, RentManager).
  

• Identify and resolve discrepancies in resident enrollments, packages, billing amounts, and account rules.
  

• Execute data cleanup, updates, cancellations, and re-enrollments to ensure service and billing accuracy.
  

• Ensure audit summaries, notes, and post-audit actions are accurately documented in Salesforce.
  

• Maintain consistent data upload and verification processes using Data Loader and other automation tools.
  

Cross-Functional Collaboration

• Work closely with Customer Success Managers, Implementation Managers, and Product Support to resolve audit discrepancies and escalate issues.
  

• Collaborate with Operations and Billing teams to ensure alignment on account data accuracy.
  

• Communicate post-audit summaries, pending items, and partner questions in a clear and structured way.
  

Analytics & Business Support

• Support the business with ad-hoc data analysis requests related to enrollments, billing, services, and operational efficiency.
  

• Create reports and dashboards as needed to track KPIs, audit results, and data integrity trends.
  

• Proactively identify opportunities to streamline audit and reporting processes through automation.
  

About you

• 2+ years of experience in data management, auditing, or operations support.
  

• Proficiency in Salesforce and Excel/Google Sheets (advanced functions, pivot tables, v-lookups).
  

• Strong analytical and problem-solving skills with attention to detail.
  

• Experience handling large datasets with accuracy and consistency.
  

• Ability to follow structured SOPs while also identifying areas for process improvement.

• Preferred: Experience with Property Accounting Systems (Appfolio, Buildium, RentVine, PropertyWare, RentManager)

• Preferred: Familiarity with Data Loader, automation scripts, or similar ETL/data integration tools.

• Preferred: Background in subscription billing, property management, or SaaS operations.
  

• Weekly audits are completed on time, with minimal discrepancies.

• Salesforce data reflects accurate and up-to-date enrollment, package, and billing information.

• Audit summaries and post-audit actions are consistently clear, actionable, and complete.

• Ad-hoc analysis requests are delivered with accuracy and insights that support business priorities.

• Data processes are continuously improved for efficiency and scalability.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

​​AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

• Pirate ship, not a cruise ship: bias for action.

• Massive growth takes massive growth: we seek challenge, personal and organization-wide.

• Grow the pie: client value and end-user delight drive every priority.

• Purple heart: team and trust come before ego.

• Extreme ownership: see it, say it, fix it.

• Be a moment maker: deliver delight, exceed expectations, shatter status quo.

Remote Work Statement
This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet connection

• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
  

Why Second Nature?

🩺 Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

📍Location: Work remotely from anywhere in the US

📆 Flexibility: Open PTO

🤩 The Product: Beyond the 7 awards and 5-star reviews, our customers love what they can do with a fully managed RBP

🤗 Culture: Diverse, Inclusive Culture

💻 Training: A supportive team to help you grow your career and unlock your full potential

🚀 Growth: Get in on the ground floor of a fast-growing startup developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.