Ensure customer data accuracy and reliability by validating backend systems, querying and analyzing healthcare datasets, troubleshooting ingestion and orchestration failures, monitoring workflows, supporting customer technical discussions, documenting investigations, and collaborating across teams to deliver scalable data quality solutions.
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
Love data and want to make a difference?
The Data Health Partner (DHP) plays a critical role in ensuring that customer data within Arcadia’s platform is accurate, reliable, and actionable.
This role sits at the intersection of data validation, dataset analysis, backend troubleshooting, and cross-functional delivery. The Data Health Partner analyzes healthcare datasets, validates system behavior, and resolves data issues so customers can confidently trust and act on their data.
The Data Health Partner operates within a matrix team structure alongside a TechOps Delivery Lead, Data Engineers, fellow DHPs, and the Customer Management team. In this environment, the role is expected to deliver technical work on planned timelines, identify risks early, and communicate proactively with cross-functional partners and leadership.
While primarily focused on backend systems and data integrity, the Data Health Partner will often engage directly with customers to explain findings and support resolution efforts.
The Data Health Partner is part of Arcadia’s TechOps organization and reports to the Data Health Manager, ensuring strong technical mentorship, structured growth, and alignment with data quality and platform best practices.
Arcadia embraces modern tooling and innovation. The Data Health Partner is expected to thoughtfully leverage AI tools in daily work to enhance analysis, improve documentation, and increase efficiency while maintaining strong technical judgment and data security standards.
What Success Looks Like
In 3 months
- Learn Arcadia’s data model, ingestion processes, and orchestration framework
- Develop familiarity with assigned customer datasets and business context
- Begin analyzing datasets to support validation and issue investigation
- Use AI tools to enhance productivity in analysis and documentation
In 6 months·
- Take ownership of data quality and monitoring processes associated with customers
- Troubleshoot routine validation and orchestration issues with minimal assistance
- Deliver assigned work within expected timelines
- Identify risks to delivery and communicate proactively
- Support customer-facing communication when technical clarification is needed
In 12 months
- Manage day-to-day data validation and troubleshooting for complex activities independently
- Apply lessons learned to improve quality and consistency for the team
- Have customer facing conversations independently on a regular basis
- Develop subject matter expertise in healthcare data
- Leverage AI tools strategically to scale impact while maintaining compliance
What You'll Be Doing
- Serve as a technical expert responsible for ensuring data accuracy, validating backend systems, and troubleshooting complex data issues
- Query and analyze healthcare datasets to identify data quality issues, inconsistencies, and anomalies
- Validate data integrity through backend systems and configuration reviews
- Troubleshoot ingestion, transformation, and orchestration failures
- Monitor job workflows and diagnose dependency or sequencing conflicts
- Deliver assigned technical work within agreed timelines and flag risks early
- Partner with the Customer Management team to align technical execution with customer priorities
- Support customer discussions when technical clarification is needed
- Participate in production support workflows to verify fixes and confirm resolution
- Collaborate across Data, Product, R&D, and customer teams to support scalable data solutions and translate technical findings into clear, actionable outcomes
- Document investigations clearly and escalate issues when appropriate
- Apply structured problem-solving to propose practical, technically sound solutions
- Use AI tools to improve efficiency in analysis, troubleshooting, and documentation
What You'll Bring
- Bachelor’s degree in a STEM or quantitative field, or equivalent experience
- Professional experience working with data in a technical or analytical capacity
- Proficiency in SQL and experience querying complex relational databases. This role requires strong SQL skills and a proven track record of working with large or complex data environments
- Experience analyzing datasets to identify patterns or discrepancies
- Strong analytical and problem-solving skills
- Comfort leveraging AI tools to improve efficiency and workflows
- Ability to operate effectively in a matrixed, cross-functional environment
- Clear written and verbal communication skills
- Curiosity, attention to detail, and strong desire to grow technically
- Typically 2–5 years of relevant experience, though we welcome strong candidates with varied backgrounds
Would Love for You to Have
- Exposure to healthcare data (claims, clinical, ADT, provider, etc.)
- Familiarity with AWS (S3, Redshift) or similar cloud platforms
- Experience with Python or other scripting languages
- Experience using Jira, Confluence, or similar collaboration tools
- Interest in value-based care models
What You'll Get
- The opportunity to change healthcare for the better by integrating and improving critical data that powers population health
- The chance to work alongside some of the best minds in healthcare to solve complex, high-impact data challenges
- Exposure to a diverse portfolio of healthcare customers focused on modernizing care delivery through data
- A collaborative team with deep expertise in population health, data quality, data management, and analytics
- A supportive culture that values flexibility while creating opportunities for connection, growth, and professional development
- Competitive benefits, including flexible time off
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Top Skills
Sql,Aws S3,Amazon Redshift,Python,Jira,Confluence,Ai Tools
Arcadia Boston, Massachusetts, USA Office
Our new corporate headquarters is located in the Seaport, a short walk from South Station. Easily accessible by public transit (MBTA, commuter rail, South Station Bus Terminal) and a short 30 minute Uber from Logan airport. A close walk to nearby coffee shops, restaurants, bars, and sights.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
