Enter and organize patient feedback and survey data from the Turquoise Health platform, categorize feedback by theme, flag recurring issues, maintain HIPAA compliance, generate reports, and coordinate with marketing and support teams to address patient concerns.
Job Description:
The Patient Feedback Data Entry Clerk enters and organizes feedback, surveys, and customer satisfaction data gathered from patients using the Turquoise Health platform.
Key Responsibilities:
- Input patient feedback data from surveys into the customer experience database
- Organize feedback by themes such as pricing transparency, provider satisfaction, and system ease-of-use
- Analyze and flag any recurring issues for the Customer Experience team
- Maintain confidentiality and ensure compliance with HIPAA regulations
- Assist in generating reports from feedback for analysis and decision-making
- Coordinate with the marketing and support teams to address patient concerns
Top Skills
Turquoise Health Platform,Customer Experience Database
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