Data & Customer Support Assistant

This is a remote position.

We are seeking a detail-oriented and reliable Data & Customer Support Assistant to support daily database management and customer service operations. This role involves handling data-related tasks, identifying and correcting system errors, and responding to customer inquiries related to company policies and support processes.

The ideal candidate is organized, tech-savvy, and comfortable working with data systems and email-bas​ed customer support.

• Work with databases to download, organize, and manage data
  
• Match and validate records across systems
  
• Identify and correct data errors to maintain accuracy
  
• Respond to customer support emails professionally and promptly
  
• Assist customers with inquiries related to company policies and processes
  
• Maintain accurate documentation and task tracking
  
• Collaborate with internal teams to ensure smooth support operations
  

• Experience in data entry, database management, or administrative support
  
• Strong attention to detail and accuracy
  
• Excellent written English communication skills
  
• Comfortable handling email-based customer support
  
• Ability to identify discrepancies and troubleshoot data issues
  
• Organized, dependable, and able to follow structured processes
  
• Proficient in Google Workspace or Microsoft Office tools
  

• Experience with CRM systems or database platforms
  
• Previous customer service or support experience
  
• Ability to multitask in a fast-paced environment
  

• Attaching your resume is optional but highly recommended to ensure the accuracy of your application.
  
• A Loom video is required as clients may request it during the selection process.
  
• Complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.