Overview
As a Data and Process Coordinator, you will play a key role in supporting the Managed Services Center (MSC) by coordinating data and process activities, including onboarding, ticketing system operations, customer management database (CMDB) development, and quality assurance initiatives.
Your Impact
The essential functions of this position include:
- Collect and organize data from various sources.
- Perform data entry, verification, and editing to ensure accuracy.
- MSC Onboarding and/or Enhanced Maintenance Support (EMS) reconciliation for ServiceNow CMDB, including foundation load sheets.
- Conduct data quality control to identify and resolve discrepancies.
- Assist with data validation and security protocols.
- Reconciliation of device data across multiple data sources.
- Vendor contract reconciliation and load sheets, including renewal follow up
- Maintenance of contract updates within ServiceNow.
- Update and maintain ServiceNow task status updates to resolve assigned tasks.
- Work with internal teams and vendors to ensure accurate information is loaded into the CMDB.
- Assist management with ServiceNow updates, as necessary
- Assist management with Knowledgebase, Documentation, Auditing and Business Continuity and Disaster Recovery requests
- Provide testing and quality assurance for various tool sets and processes.
Qualifications
- Associate degree or equivalent experience.
- Proficient in Microsoft Excel.
- General IT-related principles.
- Excellent organizational skills.
- Excellent analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting.
- Knowledge of supporting and administrating ServiceNow.
- Understanding of internal IT controls (e.g., Sarbanes-Oxley and SSAE16) preferred.
- Foundations level understanding of ITIL best practices.
- Willingness to perform keyboard intensive work 90% of the time.
Position Specifics
The initial base salary range for this position is expected to be between $19.23 and $28.84 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
ePlus Boston, Massachusetts, USA Office
Boston, United States
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