Support definition of a Support Knowledge Management strategy, implement AI tooling to draft and curate customer articles, and collaborate with data science to build quality controls for LLMs and agents.
Overview
Dynatrace is seeking to add an Engineering Intern to its D1 Support Operations team to address its growing need to enable customers to find the right information at the right time. As an D1 Support Operations Intern, your work will help create a world where software works perfectly.
Your role at DynatraceWe are looking for a Business or Computer Science student with junior or senior level standing to join us this summer on our D1 Operations team. This is a full-time, paid internship.
Responsibilities:
- Support the definition of a Support Knowledge Management strategy and processes
- Implement AI tooling to accelerate drafting articles and curating knowledge for customers
- Collaborate with our data science team to build quality controls to improve our LLM/agents
The D1 Intern will partner with VP Operations, Director of Support Operations, Data Science, ML Engineers, and Director Support here and will gain hands-on industry experience in the Engineering field.
What will help you succeed- Education: Currently working towards a Bachelor's degree in Software Engineering or Information Systems
- Work experience: 0-1 Years
- Considering a career in Technology
- Familiar with one or more of the following technologies:
- LLM/AI
- Python
- Java
- Strong written and verbal communication skills
- Ability to work individually and in a team environment
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
- $26/hour
- Full-time: 40 hours/week
- 10 weeks: June 8th - August 14th
- Hybrid
Top Skills
Java
Llm/Ai
Python
Dynatrace Boston, Massachusetts, USA Office
Dynatrace Global Headquarters Office
Our Boston office is located in the heart of downtown in Atlantic Wharf—just steps from the waterfront, public transit, and some of the city's top dining spots. Thoughtfully designed for collaboration, our space boasts vibrant work areas, modern amenities, and breathtaking harbor views.
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