Respond to customer inquiries via phone, email, and chat; troubleshoot issues; document interactions; collaborate with teams to resolve concerns; and participate in training to maintain product knowledge and service quality.
Overview
Join a dynamic team at the SPX Technologies as a dedicated professional who excels in providing exceptional support to our customers. In this position, you will play a crucial role in ensuring customer satisfaction and resolving inquiries effectively.
Key Responsibilities
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Provide accurate information and troubleshoot issues to ensure a smooth customer experience.
- Document customer interactions and feedback to improve service quality.
- Collaborate with various departments to resolve customer concerns efficiently.
- Participate in training sessions to stay updated on product knowledge and customer service techniques.
Requirements
- Proven experience in a customer service role or similar position.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using customer service software and tools.
Nice to have
- Knowledge of the higher education sector.
- Experience with CRM systems.
- Fluency in additional languages.
Top Skills
Crm Systems
Customer Service Software
Similar Jobs
Fintech
Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills:
ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
Healthtech • Biotech
Provide inbound and outbound phone, voicemail, and email support to providers and sales teams; investigate and resolve issues, escalate high-priority matters, support clinical study order entry, document processes, and drive service quality and process improvements.
Top Skills:
ComputerContact Center TechnologyEmailTelephone Headset
Artificial Intelligence • Software
Own front-line customer support across chat, email and video; diagnose and resolve complex technical issues; escalate sparingly; identify patterns to improve processes and knowledge base; collaborate cross-functionally and help scale support tooling and workflows.
Top Skills:
AIIntercomJIRALinearZendesk
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
