Act as a primary customer contact—respond to inquiries via phone and email, provide shipment and account information, resolve issues, maintain records, process requests, collaborate with internal teams, and support daily administrative operations to ensure high-quality customer service.
Company Description
At Park 6 Logistics, we are committed to delivering reliable logistics solutions through exceptional service, operational excellence, and a people-first approach. Our success is built on strong teamwork, professionalism, and creating positive experiences for both our clients and employees. We believe every team member plays an essential role in supporting our continued growth and delivering outstanding service
Job DescriptionPark 6 Logistics is seeking a motivated and customer-focused Customer Support Specialist to join our growing team. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a seamless customer experience. If you enjoy problem-solving, communicating with people, and working in a fast-paced environment, we'd love to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information regarding services, shipments, and account details.
- Resolve customer concerns with professionalism and efficiency.
- Maintain accurate customer records and update information as needed.
- Collaborate with internal departments to ensure prompt issue resolution.
- Process customer requests and follow up to ensure complete satisfaction.
- Support daily administrative and customer service operations.
- Uphold company standards for quality service and customer care.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Problem-solving mindset with attention to detail.
- Ability to multitask and prioritize responsibilities effectively.
- Comfortable working in a team-oriented environment.
- Basic computer proficiency and ability to learn new software quickly.
- Positive attitude with a commitment to delivering outstanding customer experiences.
- Competitive salary ($39,000 – $42,000 annually)
- Growth opportunities within the company
- Professional training and skill development
- Supportive and collaborative work environment
- Stable full-time employment
- Paid time off and company-recognized holidays
- Comprehensive benefits package, where applicable
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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