Act as a Customer Support expert by sharing insights on software vendors, guiding procurement evaluations, and advising on product strategy.
Airframe is an exclusive platform combining AI with expert insights to simplify software selection for leaders. Designed for and by software buyers, it enables confident decisions by helping users discover the right software, connect with experts, and understand the evolving landscape. Hundreds of technology experts have joined Airframe to advise the most sophisticated buyers with advanced intelligence.
Position: Customer Support Software Expert (Contractor)
Type: Contract / Advisory
Compensation: $100–$150/ hour
Location: Remote
Commitment: 2-3 hours
Role Responsibilities
- Deliver Expert Intelligence: Participate in structured discovery interviews to share unfiltered perspectives on Support software vendors, tech stack integration, and the reality of vendor management.
- Decode the RFP Process: Provide context on how enterprise leaders actually evaluate tools. Share insights on scoring criteria, "must-haves" vs. "nice-to-haves," and the nuances of the procurement cycle.
- Validate Product Strategy: Act as a product advisor for the Airframe platform. Review our agentic AI workflows and provide critical feedback to ensure the product aligns with the real-world needs of modern Support leaders.
Qualifications
- Senior Leadership: Current tenure as a Head of, or Director in Customer Support or CX.
- Technical Complexity: Experience managing a complex support organization and overseeing a multi-layered tech stack.
- Strategic Mindset: Proven ability to move beyond queue management to design AI and automation strategies. Strong interest in Customer Support software and optimizations
Compensation & Legal
- Rate: $100–150/hour
- Classification: Independent Contractor (1099).
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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