Customer Support Representative

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

As the ideal candidate, you'll have a desire for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You have the ability to manage a variety of tasks within collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking.

You are

• Collaborative – partner with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious – challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, seeks high levels of activity, demonstrate a fierce commitment to challenging status quo
• Follow stringent data security policies
• Deal directly with users either by telephone and email
• Respond promptly to user inquiries
• Handle and resolve user questions
• Obtain and evaluate all relevant information to handle and resolve user inquiries
• Authenticate and upload user authorization forms
• Process verification requests and forms
• Direct requests and unresolved issues to the designated resource
• Manage users accounts
• Keep records of users interactions and transactions
• Record details of inquiries, comments, concerns and actions taken
• Manage administrative tasks involved with job responsibilities
• Follow up on customer interactions
• Complete other administrative projects and responsibilities as requested by management

What your background is

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and basic web functions
• Type and communicate through email
• Knowledge of administrative procedures
• Numeric, oral and written language applications

Perks:

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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