Customer Support Engineer

Job Description SummaryThe Customer Support Engineer (CSE) role is selectively dedicated to top strategic Gas Power customers. As the Gas Power engineering liaison for its customer(s), the CSE owns the overall technical relationship across different organizational levels (plant to executive). The CSE works collaboratively with the customer, GE site personnel, and peers/leaders throughout Gas Power Engineering, aligning and leading teams and actions to resolve the customer’s top technical issues.

Job Description

Roles and Responsibilities

• Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
• Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
• Support technical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
• Lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
• Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions
• Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field

Required Qualifications

• This role requires significant experience in the Engineering/Technology & Customer Service Engineering field. Knowledge level is comparable to a Bachelor's degree in Engineering from an accredited university or college
• 8 years of experience in gas power engineering
• Ability and willingness to travel to customer sites up to ~25%

Eligibility Requirements

• Must be authorized to work in the USA without sponsorship now or in the future.

Desired Characteristics

• Thermal power plant field service, design engineering, services engineering, operations, customer support, or Operations & Maintenance
• Experience in technical problem solving and project leadership; able to understand, define and delegate technical tasks
• Successful track record leading teams in a matrix; ability to influence in all directions
• Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
• Experience in customer-facing leadership roles, with demonstrated positive customer outcomes
• Able to quickly identify the critical few priorities and develop action plan.
• Able to manage multiple projects simultaneously and proactively update stakeholders
• Problem analysis and resolution skills; root cause analysis leadership experience preferred
• Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams.
• Able to judge and analyze technical risks with respect to commercial impact and requirements
• Master’s Degree in Mechanical or Electrical Engineering

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $111,200.00 - $185,400.00 USD per year.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% variable performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 10/7/2025.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Additional Information

#LI-Remote - This is a remote positionApplication Deadline: