Customer Support Engineer

GrowthLoop is the leading AI Growth Platform, combining the power of the data cloud and AI to transform how enterprises build audience segments, orchestrate cross-channel journeys, and iterate on campaign results. Built for and by marketers, GrowthLoop was the first composable CDP with a flexible, no-code solution that empowers teams to unlock the full potential of their first-party data. Its platform helps companies thrive by breaking down data silos and enabling cross-functional collaboration to unify data, strategy, and teams. With its rapid expansion and dedication to creating an intelligent data-to-action loop, GrowthLoop is leading the charge for a new era of customers. 

We apply best-in-class architecture and technology to build a system for marketing teams that is both functional and beautiful.

Unlock the value of your data to make it drive massive, positive, real-world impact.

• We bring a Learner’s mindset to everything we do.
• We encourage the exploration of new technologies and ownership to drive them.
• We believe in the power of collaboration, innovation, and gratitude. 
• Our love for our customers drives us to go the extra mile and build the best products for them.
• We ship with urgency and extreme ownership.
• Our culture and people are our greatest strength.

We are looking for a Customer Support Engineer to serve as a key connector between customer success and technical onboarding. In this dynamic and hybrid role, you’ll manage real-time customer support inquiries while also supporting the initial configuration and activation of customer data in GrowthLoop. You will also have the opportunity to flex into data services projects or even be deployed to high-touch enterprise accounts as a dedicated resource, to help ensure they are getting the most out of GrowthLoop.

This is a highly collaborative, technical, and customer-facing role — ideal for someone who is energized by solving problems, loves building strong relationships, and wants to influence both customer outcomes and internal product feedback loops.

• Own day-to-day customer support interactions across Slack, chat, and email, addressing technical and product-related issues with urgency and empathy.
• Perform custom data services during onboarding, implementation, and expansion to ensure our customers get to full data readiness.
• Investigate issues related to platform behavior, sync failures, data quality, and campaign setup, providing clear explanations and proactive solutions.
• Write and troubleshoot SQL queries, assist with dbt models, and contribute to successful data transformations during implementation.
• Escalate and follow up on product bugs, working closely with Engineering and Solutions to ensure timely resolution and clear communication to customers.
• Contribute to internal knowledge bases, playbooks, and technical templates to streamline support and onboarding processes.
• Track and share patterns from customer interactions to improve product usability, documentation, and onboarding workflows.

• 2+ years of experience in a technical support or implementation role at a SaaS company, ideally involving data or martech products.
• Proficiency in SQL, dbt, Snowflake, and BigQuery is required. 
• Strong communication skills and the ability to convey technical concepts to non-technical users.
• Proven ability to juggle multiple conversations and priorities with speed, empathy, and accuracy.
• High degree of ownership — you’re not just reactive, but look for ways to improve the customer experience and internal processes.
• Passion for helping customers succeed and a curiosity for how systems work under the hood.
• Comfortable navigating ambiguity and driving toward clarity in both technical and interpersonal settings.

The estimated base salary is $125,000-$150,000 USD. Final base salary decisions will be based on a variety of non-discriminatory factors unique to each candidate, such as the individual’s skill set, depth of experience, and qualifications.

What We Offer 

Rewards

• See your work impact some of the most important businesses in the world, including Google, Priceline, and Indeed. 
• Spot bonuses for major milestones and product feature graduations
• Opportunities for career progression and dynamic collaboration across teams 
• Equity incentives for employees making an impact

Flexible Work Style

• Remote-First Culture 
• Flexible schedules and goal-based work style
• Unbounded PTO
• Monthly Recharge Days

Competitive Benefits

• Free Platinum Health Insurance with Aetna
• 401(k) Program with Generous Company Match

Learn and Grow

• Quarterly Hackathons to focus on team passion projects
• Education Stipend towards your professional development
• Work closely with our world-class executive team
• Learners’ mindset culture

GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.