Handle inbound customer inquiries, provide product/service information, resolve and escalate issues, maintain detailed interaction records, support internal teams with feedback, process requests, and perform administrative support to ensure positive customer experiences.
Company Description
At Elevare Branding, we are passionate about helping businesses grow through innovative branding, customer engagement, and strategic marketing solutions. Our team is dedicated to delivering exceptional results while fostering a collaborative and professional work environment where employees can develop their skills and advance their careers.
Job DescriptionElevare Branding is seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for a detail-oriented and customer-focused professional who enjoys helping others, solving problems, and delivering excellent service experiences.
As a Customer Support Assistant, you will serve as a key point of contact for customers, assisting with inquiries, providing information, and ensuring that every interaction reflects our commitment to excellence.
Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Provide accurate information regarding products, services, and company processes.
- Assist with resolving customer concerns and escalating issues when necessary.
- Maintain detailed and organized records of customer interactions.
- Support internal teams by communicating customer feedback and service needs.
- Process customer requests and follow up to ensure successful resolution.
- Help maintain a positive customer experience throughout all stages of communication.
- Perform administrative and support-related tasks as assigned.
- Competitive salary ($31,000 – $36,000 annually).
- Career growth and advancement opportunities.
- Professional development and ongoing training.
- Supportive and team-oriented work environment.
- Opportunity to develop valuable customer service and business communication skills.
- Stable full-time employment with long-term career potential.
- Exposure to diverse business operations and client interactions.
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