Provide multi-channel customer support via phone, email, and chat; resolve inquiries and complaints; document interactions; collaborate with team to improve satisfaction and processes.
Overview
Join a dynamic and innovative team at SPX Technologies, where you will play a vital role in delivering exceptional customer service experiences. This position is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment.
Key Responsibilities
- Assist customers with inquiries and issues via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints in a timely and effective manner.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance customer satisfaction and support processes.
Requirements
- Proven experience in a customer support role or similar.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and manage multiple tasks.
- Familiarity with customer service software and tools.
Nice to have
- Experience in the financial services industry.
- Knowledge of investment products and services.
- Fluency in additional languages.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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