Senior Manager, Voice of the Customer
Key Job Responsibilities
- Leading customer advocacy and setting strategic vision for the company
- Identifying and smoothing out sharp edges that our customers experience
- Working closely with Product and Customer Experience teams to improve and coordinate the customer experience
- Finding new and creative ways to delight customers
- Using customer feedback and data to drive strategy
- Confidently collaborate with executive leadership and key stakeholders across the global business
- Turning customer escalations into moments of delight
Qualifications
- 3+ years experience in customer-focused leadership role at a software technology or SaaS company
- Exceptionally strong executive communication skills and influence
- Strong quantitative analytical skills, excellent attention to detail, and good business judgment
- Experience creating compelling narratives with data
- Familiarity with customer experience tools used for surveying, analyzing, and modeling customer feedback and data
- Passion for customers
About HubSpot
HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.
HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).