Position Summary: The Senior Associate of Performance Management will help drive client performance resulting in improved business outcomes for athenahealth Population Health clients. Accountability of other/additional Core Services offerings may be added to scope over time, with business growth.
Responsibilities include but not limited to:
50% - Identify best practices and drive client performance
- Identify and document common themes/structures/tactics across highest performing clients and create best practice definition, criteria, and measurement
- Develop and implement performance programs to engage clients in best practices, utilizing cross functional levers (i.e. client teams, product enhancements, operations programs)
- Monitor success of performance management programs
25% - Track & Analyze Client Performance Metrics
- Define, track, refine client performance metrics (i.e., what is success for our clients?)
- Partner with product and analytics teams to help operationalize measurement of success, ensure availability of data and manage cross-client analysis to monitor success against defined metrics
- Collaborate with client teams to ensure delivery of relevant Performance metrics
25% - Strategic Projects
- Manage design and implementation of new performance strategies and programs that will inform future product development (ex. how to increase patient enrollment in care management)
- Offer up subject matter expertise, mentorship, leadership, and support as directed, to assist peers with training, knowledge transfer, and completion of their own project work
Education, Skills, & Experience:
- Bachelor’s degree required
- Master’s degree (MBA, MPH, etc.) preferred
- 3+ years of relevant experience
- Knowledge and understanding of current trends in healthcare
- Aptitude for aligning process, projects, and people to meet business goals in cross-functional team settings
- Demonstrated past experience in delivering team success via data-driven metrics & reporting
- Demonstrated track record of success regardless of prior field or role
Required Behaviors & Abilities:
- Excellent communicator, a consummate team player, highly adaptive, and have a strong sense of personal integrity
- Comfort wielding influence instead of authority
- Ability/desire to own and coordinate dynamic, important work – with flexibility and willingness to get into the weeds and do whatever it takes to reach goals
- Analytical, but also empirical, and deeply dedicated to continuous improvement.
- Passionate about contributing to teams and modeling the way for others to follow.
- Able to take complex business problems & break them down into clear goals, then support the team through execution to reach those goals.
- Eagerness to tackle challenge with various unknowns
- Utilizes intellectual curiosity & foster work environments that inspire curiosity in others
- Ability to build strong relationships & are excited about working with others through change.
- Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
- Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
- Travel anticipated ~10%; and may include client site visits, sales meetings, conferences, and trainings
Position Summary: The Senior Associate of Performance Management will help drive client performance resulting in improved business outcomes for athenahealth Population Health clients. Accountability of other/additional Core Services offerings may be added to scope over time, with business growth.
Responsibilities include but not limited to:
50% - Identify best practices and drive client performance
- Identify and document common themes/structures/tactics across highest performing clients and create best practice definition, criteria, and measurement
- Develop and implement performance programs to engage clients in best practices, utilizing cross functional levers (i.e. client teams, product enhancements, operations programs)
- Monitor success of performance management programs
25% - Track & Analyze Client Performance Metrics
- Define, track, refine client performance metrics (i.e., what is success for our clients?)
- Partner with product and analytics teams to help operationalize measurement of success, ensure availability of data and manage cross-client analysis to monitor success against defined metrics
- Collaborate with client teams to ensure delivery of relevant Performance metrics
25% - Strategic Projects
- Manage design and implementation of new performance strategies and programs that will inform future product development (ex. how to increase patient enrollment in care management)
- Offer up subject matter expertise, mentorship, leadership, and support as directed, to assist peers with training, knowledge transfer, and completion of their own project work
Education, Skills, & Experience:
- Bachelor’s degree required
- Master’s degree (MBA, MPH, etc.) preferred
- 3+ years of relevant experience
- Knowledge and understanding of current trends in healthcare
- Aptitude for aligning process, projects, and people to meet business goals in cross-functional team settings
- Demonstrated past experience in delivering team success via data-driven metrics & reporting
- Demonstrated track record of success regardless of prior field or role
Required Behaviors & Abilities:
- Excellent communicator, a consummate team player, highly adaptive, and have a strong sense of personal integrity
- Comfort wielding influence instead of authority
- Ability/desire to own and coordinate dynamic, important work – with flexibility and willingness to get into the weeds and do whatever it takes to reach goals
- Analytical, but also empirical, and deeply dedicated to continuous improvement.
- Passionate about contributing to teams and modeling the way for others to follow.
- Able to take complex business problems & break them down into clear goals, then support the team through execution to reach those goals.
- Eagerness to tackle challenge with various unknowns
- Utilizes intellectual curiosity & foster work environments that inspire curiosity in others
- Ability to build strong relationships & are excited about working with others through change.
- Professional attitude – comfortable working in a corporate setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
- Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
- Travel anticipated ~10%; and may include client site visits, sales meetings, conferences, and trainings
