Field Service Technician
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- Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations.
- Average 75% travel (varies from 25% to 100% travel per month).
- Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work.
- Support quality assurance activities and tracking.
- Document repair work using XL Hybrids cloud-based data system, issue Repair Orders, and issue RMA requests.
- Track metrics on service activities.
- Conduct quality control on assembly, service and product fitment during field visits – communicate potential issues back to Engineering.
- Assist in building/refining process around technical service documentation.
- Assist with parts RMA process, and designing and implementing technical training methodology.
- Assist in analyzing customer fleet data to understand vehicle usage and potential service concerns
- Assist with vehicle prototype installs/service, and serial production installs/service
- Train future vehicle service technicians at both XLH and outside providers
- Support Ford Qualified Vehicle Modifier (QVM) program development and related OEM vehicle quality management programs
- Contribute content to configuration controlled documentation:
- Service manuals
- Technical service bulletins
- Service quality sign-off procedure
- RMA process
- Installation guide
- Candidate will report to the Director of Customer Service
Additional Responsibilities based on experience/interests
- XL Hybrids is a dynamic, growth business, so joining our team means that you will have a wide scope of work and responsibilities that may shift with rapidly growing areas of the business.
Minimum Qualifications
- BS degree with additional formal or OEM automotive service training
- Minimum 5 years, direct or related, automotive technician experience
- Minimum 5 years of customer relations in the automotive or heavy vehicle industry
- Minimum 2 years field service experience
- Experience providing formal and informal technical training
- Ability to independently carry out job assignments
- Electric/Hybrid vehicle high voltage experience/training
- Experience creating and refining technical documents: service manuals, technical service bulletins, field reporting
- Excellent teamwork skills while working under pressure
- Motivated, eager to face new challenges provided by an emerging technology product company
- Ability to manage multiple tasks
- Proficient computer skills (general PC, internet, and network use; MS Office use)
- Must be able to work full time split between a regional home office and partner locations throughout the U.S. and Canada
- Must be able to lift min 50LBS
Preferred Qualifications
- ASE Certifications desirable
- Experience performing electrical repair and assembly work
- Experience building and repairing wire harnesses and cables
- Experience constructing and debugging test fixtures
- Experience supporting engineering development work
- Mechanical and electronics fabrication skills (machinery fabrication tool use, soldering, heat treatment, circuit board build and debug)
- Experience using electronic test equipment
- Comfort with integrated circuitry
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