About Salary Finance

Salary Finance is a fintech company underpinned by a social purpose. Our mission is to make the lives of millions of working people less stressful, more productive, and much happier. We partner with leading employers to offer financial wellness benefits that help employees improve their lives by improving their finances. 

In 2018, we expanded operations to the US with support from our UK headquarters. Today, our US team is located in Boston’s Seaport District under the leadership of SoFi co-founder Dan Macklin as CEO of Salary Finance Inc. 

We’re growing fast in the US market with our recent $32.8 million Series C funding, backed by existing investors Blenheim Chalcot and Legal & General. We were named BITC’s Responsible Business of the Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes’ list of socially-responsible startups, recognized by Built in Boston and MassEcon for investing in innovative thinkers, and profiled by the Wall Street Journal, the Financial Times, and more. 

Your role in our mission

We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Senior Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

Who you are

We embrace our differences, but there's one thing that we like to share, our values, so it’s important to us that you are:

• Fearless, you are able to make the impossible possible.
• Responsible, you want to help build a business that delivers a meaningful difference to society.
• Dedicated, you want to commit to an exciting journey even through the highs and lows
• Empathetic, you truly care about every colleague and customer
• United, you understand we achieve more when we work as a team
• Humble, you take feedback as a way to continuously improve.

The essentials

• You are passionate about technology and social impact, and want to help build a business that delivers a meaningful difference to society.
• You are excited by the power of technology to change people’s lives.
• You are resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organizational and time management skills.
• You have experience in a customer or client facing environment, specifically in collections or payments processing. 
• You are comfortable having potentially difficult conversations with customers and are willing to go the extra mile to create a great interaction.
• You enjoy interacting with customers on a daily basis, both over the phone and by email.
• You love to get involved – be it in solving a specific issue for a customer at a point in time, or driving changes through to help us make our product better.
• You remain tactful and calm when having a difficult conversation with a customer. 
• You have an upbeat approach and are able to think on your feet.
• You are confident and flexible, with the ability to handle a fast moving environment, interacting with a wide range of people.
• You have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand format.
• You have the ability to work with fellow team members at all levels of the organization in an open office setting and a highly collaborative environment with a high growth, start-up mentality.

Awesome if 

• You have customer service experience in a financial services, technology or employee benefits company.
• You have experience working in a regulated environment.
• You are familiar with CRM systems.

What you'll do

• Respond to customer contact via all channels including email, telephone, chat and letter within SLA.
• Maintain a high standard of customer service ensuring all customer interactions meet company standards.
• Ensure that customer issues are resolved effectively and efficiently.
• Contribute to the success of the team, not only executing your core duties, but by using your experience to impact how our product is positioned to customers. 

What’s in it for you?

• Competitive salary and bonus packages
• Regular company socials
• Fast-growing environment with lots of opportunity for learning and growth
• 75% of health, vision and dental premiums paid by Salary Finance for employees and their dependents
• Additional benefits including 401(k) with company match, short-term disability,  20 personal days with an extra day off on your birthday and many other perks!

We’re looking for someone who will make a difference! We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.

Learn more at salaryfinance.com. 

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.