Channel Customer Success Manager
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Channel Customer Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients. We are looking for a cCSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.
How You'll Make a Difference:
- Establish yourself as the trusted advisor for 40-60 agency partners
- Collaborate closely with the Channel Managers as a partner team to provide a world-class experience to our agency partners
- Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance
- Work to set priorities with partners based on their business goals as well as overall channel client health and performance
- Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
- Quickly become an expert in the Klaviyo product and marketing automation
Who You Are:
- Experience managing client relationships with customers, partners, or third-party vendors
- Experience in SaaS or marketing automation preferred
- Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
- Strong business acumen and desire to understand how businesses operate within a larger ecosystem
- An ability to adapt in a quickly changing environment with changing priorities
- Strong organizational, project management and problem solving skills
- Excellent communication both written and verbal skills
Get to know Klaviyo
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000 innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.