EB Tech Customer Success Specialist (Employee Navigator)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an EB Tech Customer Success Specialist (Employee Navigator) to join our growing team!

The Employee Benefits Technology Specialist is a key member of the National Employee Benefits Technology (EBTech) Department. This team deploys and supports benefits administration technology, Employee Navigator, to assist our customers and their employees with automated benefits enrollment, healthcare reform compliance, and other technology‑driven solutions.

The Specialist works directly with client contacts and internal partners to ensure platforms are accurate, compliant, and optimized throughout the plan year. This role is highly detail‑oriented, deadline‑driven, and client‑facing.

How You Will Contribute

• Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration.
• Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues.
• Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices.
• Support moderate‑complexity (or greater) clients and enhancement projects.
• Provide daily direct support to assigned clients and indirect support through teammate development.
• Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality.
• Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution.
• Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach.
• Maintain accuracy, quality, and timeliness while managing multiple client priorities.
• Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.

Skills & Experience to Be Successful

• Associate’s or Bachelor’s degree or equivalent work experience
• 2–5 years of benefits technology or software implementation experience
• Hands‑on experience with Employee Navigator required
• Experience supporting benefits enrollment, eligibility, and platform configuration
• Ability to quickly learn and apply new systems and concepts
• Proficient with Microsoft Office Suite
• Strong experience working with database‑driven, web‑based platforms
• Professional, confident communication style with strong customer‑service skills
• Exceptional attention to detail and strict deadline management
• High level of discretion and confidentiality
• Ability to travel occasionally if requested (less than 5%)
• Experience in insurance, employee benefits, HR, or financial services environments preferred

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.