Customer Success Specialist

Customer Success Specialist
Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry.
We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform.
What You’ll Do
As a Customer Success Specialist at Tuvoli, you’ll play a key role in ensuring our customers succeed with our products. You’ll:
Guide new charter operators and brokers through onboarding and implementation

• Deliver engaging product training to drive adoption and satisfaction

• Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)

• Troubleshoot issues and escalate effectively when needed

• Maintain strong customer relationships by understanding their needs and advocating for their success

• Participate in product testing and feedback loops to improve the user experience

• Share on-call duties with the team

• Communicate clearly and patiently across a wide range of user backgrounds and technical levels

• Collaborate with internal teams to drive customer-focused improvements
  

What We’re Looking For
We’re looking for someone who’s customer-obsessed, resourceful, and eager to be part of a growing team. The ideal candidate will have:

• A bachelor’s degree or equivalent professional experience

• 2+ years in a customer success, support, or account management role

• Excellent communication and interpersonal skills—empathetic, clear, and approachable

• Strong organizational and time management abilities

• Technical aptitude and comfort with learning new platforms

• Experience using Zendesk or other customer service platforms (a plus)

• Experience with payment or banking (a plus)

• Background/ interest in aviation or travel is highly desirable
  

Why Tuvoli?

• Join a fast-growing company reshaping private aviation

• Work with a supportive and driven team

• Opportunity to make a real impact and grow your career
  

If you’re energized by helping customers succeed, excited by innovative tech, and ready to be part of a high-growth company—we’d love to hear from you.