Customer Success Specialist

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role:

As a Customer Success Specialist at Solventum, you will help manage the end-to-end success of a sales program dedicated to generating customer feedback across the portfolio of healthcare customers across our solutions.   You will drive program adoption, deliver measurable outcomes, and cultivate long-term partnerships with our commercial organization that expand account value and loyalty. You are an outcomes-oriented, consultative executor who thrives at the intersection of customer advocacy, product value realization, and cross-functional collaboration.

Key Responsibilities

• Support the commercial organization in its navigation of the Customer Success program during an active CS cycle
• Delivers CS sales training planning and execution
• Drive program adoption through enablement, training plans, and best-practice playbooks
• Partner with Sales and Technical teams on capturing forecasting, upsell/cross-sell opportunities, and contract lifecycle data management
• Review customer data for risks and opportunities, escalate cross-functionally when required and help brainstorm action plans
• Serve as the voice of the internal customer – Proactively seek feedback from the sales teams executing the program, document, generate improvement ideas
• Support strategy development and lead content development of internal communication programs
• Support CS 360 Fusion program through project management and AI report navigation

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher and 5 years in Customer Success, Marketing, Account Management or Communications

OR

• High School Diploma/GED and 9 years in Customer Success, Marketing, Account Management or Communications

Additional qualifications that could help you succeed even further in this role include:

• Excellent communication and relationship management skills across commercial, marketing clinical, operational, and executive stakeholders.
• Experience in healthcare technology, health systems, payers, or life sciences.
• Familiarity with CRM/CS tools (e.g., Salesforce, Gainsight, Totango) and analytics/data visualization tools.
• Demonstrated track record of articulating program value and content creation
• Strong analytical skills; comfortable with data, AI and success metrics.
• Familiarity in project management and change management
• Ability to translate complex workflows into clear adoption plans.

Work Location: Remote – United States
Travel: May include up to 10% (Domestic/International)

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $96,000 - $132,000, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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