Customer Success Specialist

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

A Customer Success Specialist is an energetic and enthusiastic person with a drive to engage with BeyondTrust customers. By leveraging cloud product telemetry, the CSS will engage with customers to help ensure they have what's needed to adopt BeyondTrust products. The Customer Success Specialist is also responsible for following up with respondents of our quarterly surveys to ensure we're capturing all feedback (via email and/or customer meetings) and routing that feedback internally.  The CSS contributes to the creation of BeyondTrust’ monthly Customer Newsletter by liaising with internal teams (Marketing, Product Marketing). The newsletter is received by every BeyondTrust customer.

What You’ll Do

• Work to execute a world-class customer experience using templates, processes and internal tools, such as Gainsight, salesforce, Calendly, Excel, MS project and Gong.
• Identify how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases. 
• Escalated customer satisfaction issues as needed.
• Cross-collaborate with Sales, Renewals, Customer Support, and the Technical Account Management team to address customer questions and concerns with the goal of delivering fantastic customer experience.
• Educate our customers about upcoming opportunities, training, webinars. Ensure they are aware of upcoming campaigns, events, and forums and the value it brings them with their current / future investment.

What You’ll Bring

• Work to execute a world-class customer experience using templates, processes and internal tools, such as Gainsight, salesforce, Calendly, Excel, MS project and Gong.
• Identify how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases. 
• Escalated customer satisfaction issues as needed.
• Cross-collaborate with Sales, Renewals, Customer Support, and the Technical Account Management team to address customer questions and concerns with the goal of delivering fantastic customer experience.
• Educate our customers about upcoming opportunities, training, webinars. Ensure they are aware of upcoming campaigns, events, and forums and the value it brings them with their current / future investment.

Nice To Have

• BeyondTrust products
• Salesforce
• Gainsight
• MS Office

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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