Manage customer relationships, provide proactive support, assist with onboarding and troubleshooting, promote product adoption, and relay customer feedback to product teams to ensure customer success.
We are seeking a Customer Success Representative to help customers achieve their goals by providing proactive support and guidance. This is a remote position.
Description:
- Build and maintain relationships with customers to ensure they are satisfied with our products or services.
- Proactively reach out to customers to ensure they are achieving success.
- Assist customers with onboarding, troubleshooting, and product utilization.
- Provide feedback to product and service teams based on customer insights.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- 1+ years of experience in customer success, account management, or support.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently and manage multiple accounts.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career development and growth opportunities.
Similar Jobs
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
As a Customer Success Representative, you'll manage customer support inquiries, review content for compliance, and ensure Trust and Safety standards are met across the Disqus platform.
Insurance • Logistics • Software • Transportation • Business Intelligence
As a Customer Success Representative, you will support customers by answering queries, providing training, and optimizing their experience with our products. You will document interactions in Salesforce, serve as an advocate, and promote the adoption of features and tools.
Top Skills:
Salesforce
Consumer Web • Digital Media • eCommerce • Information Technology • Sports
The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.
Top Skills:
Google Merchant CenterGoogle ShoppingGoogle Suites
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
