Customer Success Representative
About Barkly:
Barkly provides the strongest, smartest endpoint protection with unsurpassed management simplicity. Barkly's protection operates at runtime to provide endpoint protect that is complementary to pre-execution protection such as traditional AV and next-generation AV. Our runtime approach, which utilizes advanced machine learning, enables us to address critical threats that other solutions don't such as fileless malware and zero-days. Barkly is the first endpoint protection solution to use a multi-tenant SaaS service combined with local endpoint protection. Through this unique approach, we are able to improve the strength and quality of protection in addition to the customer experience.
A little about the gig:
- Onboarding of new customers
- Owning renewals and expansion in accounts
- Have a thirst for strategy, relationship building, and upselling
- Schedule client meetings to ensure loyalty and revenue growth
- Keep all customer information updated
- Track all metrics/monthly reports for management
- Advising clients on their Barkly products and answer their questions
- Helping to investigate/troubleshoot any issues encountered by clients and escalating when needed
- Manage personal workflow to achieve on-time delivery
- Attend all meetings and actively contribute
- Provide clear and prompt communication with customers through support calls and email
What you bring to the table:
- Highly motivated in building relationships and opening up lines of revenue
- Comfortable managing professional relationships over the phone, through email, and in person
- Extremely resourceful and solution-oriented when solving problems; able to learn quickly
- Able to speak confidently with a technical audience
- Prior customer service or success experience or equivalent in the sales space
- Bachelor’s degree (4-year degree)
- 1-2 years experience in a client facing role
- Detail-oriented
- SaaS experience a plus
- Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization
- Strong organizational and time management skills
- Adaptable to change - we’re growing!
- Ability to work creatively and solve problems
- Superior writing and communication skills
- A positive attitude every day
- Motivation to achieve extraordinary results on a dynamic, fast-paced team