Customer Success Partner

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are seeking a highly skilled and experienced Customer Success Partner to join our team! You will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations. Your primary focus will be on ensuring high customer satisfaction and retention levels, while also driving business growth and revenue.

Key Responsibilities:

• Nurturing customer relationships to achieve high satisfaction and retention levels.
• Managing required space allocations while ensuring compliance with process.
• Assisting with Logistics & Services (L&S) negotiations and quotations by aligning with Global and Product teams.
• Overseeing Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed.
• Tracking customer performance with proactive follow-up on forecasts.
• Facilitating customer escalations and managing internal resolutions.
• Ensuring invoice quality and vendor performance.
• Handling all customer lift reporting requirements.

We are looking for:

• Bachelor Science degree preferably in Business/Logistics/Engineering.
• Excellent written and verbal communication skills in both English and Spanish.
• Experience in customer-facing roles, preferably in sales logistics services.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in CRM software and other relevant tools.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued).
• Inside sales contract management experience (desirable).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].