Support the operationalization of Customer Success by improving workflows and reporting, utilizing systems like Salesforce and Zendesk for efficiency.
We’re looking for a Customer Success Operations Administrator/Associate to help build a strong foundation as we begin to scale and operationalize our Customer Success organization. This role sits at the intersection of systems, process, and execution. You will partner closely with all segments of the business, including Customer Success leadership, to ensure the team is enabled with the right workflows, reporting, and tools to drive consistent, industry-leading customer experiences.
You’ll play a key role in shaping how Customer Success and the organization more broadly operate as we grow. You will turn strategy into scalable, repeatable execution.
- 4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
- Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
- Significant hands-on experience administering Zendesk.
- Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
- Highly process- and workflow-oriented with a track record of improving operational efficiency. You can serve as a thought-partner, helping to create structure and process where none existed.
- Strong analytical and problem-solving skills with attention to detail
- Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment. Prior high-growth startup experience is key!
Top Skills
Catalyst
Gainsight
Planhat
Salesforce
Totango
Zendesk
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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