Customer Success Manager

Tars is seeking a highly motivated Customer Success Manager to join our CS Team and leverage your experience to drive value in our existing customer accounts.

What will you be doing?

1. Onboarding and implementation: As part of a customer success team you will be responsible for helping customers implement the solution with the help of our solutions team.

2. Liaise with external and internal stakeholders: Act as a bridge between customer SPOCs and internal product/tech teams to help with integrations and deployments.

3. Proactive Approach: Apart from taking accountability of escalations and adhering to admin ticket SLAs with the help of our support team, you should be checking in with customers with meaningful insights and value addition on a regular basis.

4. Stakeholder alignment and showcasing value realization: Drive this through quarterly and executive business reviews which becomes a leading indicator to deliver a lagging indicator of contract renewal. 5. Come across as a conversational AI expert: Proactively assist customers by analyzing their data and proposing solutions for their problem statements and suggest next steps to increase value.

Who is a good fit ?

Experience:

Preferably 2+ years of work experience in a customer facing role. The Customer Success Manager should have spent time doing technical/product support and preferably have project management experience.

Critical Skills: Excellent communication, presentation, analytical skills. Hands-on experience with Google sheets, Microsoft Excel, CRM (preferably Hubspot) and any project management tool. A basic understanding of LLMs and generative AI.

Team Dynamics and Culture:

• You will work with a small team of people across sales, customer success, and marketing functions.
  
• Opportunities for promotion based on performance - we don't believe in arbitrarily keeping you in the same position for a fixed amount of time. If you perform, we promote and give you more responsibility.
  
• Our culture is founded on respect, transparency, accountability, collaboration, and feedback with radical candour.
  
• We're obsessed with communicating well with our users as well as within the team. We love lean, iterative improvements, and success is measured by the value we create for our customers and the company.
  
• We are a team of curious people who strive to keep up with the latest technology and industry trends. Tars is the place to be if you are a curious person as there is a culture of never ending knowledge sharing and in the team.