Customer Success Manager

About BoomPop, Inc.

Who We Are

At BoomPop, we believe in the importance of bringing people together. Since 2020, we've been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online.

We’ve organized critical events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 300,000 attendees. And we're just getting started.

We have raised over $35M from top-tier investors, including Atomic, ACME Capital, and Alex Rodriguez (A-Rod).

Why Join Us?

The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: “Offsites are the new office.”

The group travel and events industry is booming, and we're at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now.

Join us and be part of a world-class team that's redefining the future of travel and events. You'll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world.

Mission: Essence of the Job

We are seeking a high-impact Customer Success Manager who blends strategic account ownership, consultative selling, operational excellence, and long-term relationship management. This individual will serve as the primary post-sale contact for customers - responsible for onboarding, implementation, retention, identifying growth opportunities, stakeholder expansion, and ensuring measurable value across every phase of the customer lifecycle.

This role requires sales acumen, strategic account navigation, and the ability to uncover business needs while driving increased adoption, expansion, and long-term customer satisfaction.

Top 4 Priorities

1.  Year-over-Year account growth
2.  Ability to cross-sell into an account base. 
3. Expanded stakeholder relationships
4. High retention and NRR

Within 30 days:

• Ramp on BoomPop’s customers, ICP, tools, and CS workflows
• Review existing customer portfolios, contracts, renewals, and account history.
• Learn HubSpot workflows, lifecycle stages, health scoring, and reporting.
• Complete product training and shadow live customer onboarding and QBRs.

Within 60 days:

• Take full ownership of a defined book of business.
• Lead onboarding and implementation for new accounts.
• Build account maps identifying champions, decision-makers, and influencers.
• Identify early upsell or cross-sell opportunities.

Within 90 days:

• Maintain accurate HubSpot data, renewal forecasting, and reporting.
• Contribute to retention strategy and renewal forecasting.
• Expand relationships across departments and senior stakeholders.

Competencies

• Customer Obsession. Puts the customer at the center of every decision, going above and beyond to understand their needs and deliver incredible experiences.
• Growth & Expansion. Identifies opportunities to deliver more value and grow the relationship. Builds trust that opens the door to upsell, cross-sell, or deeper product adoption.
• Product Expertise & Adoption. Understands the product inside and out, and helps customers get the most out of it. Connects product features to real customer outcomes.
• Proactive Risk Management. Keeps a pulse on customer health, flags issues early, and takes action before problems escalate. Knows how to turn risk into retention.
• Strategic Communication & Influence. Communicates clearly and confidently with all levels of stakeholders. Tailors messages to the audience and builds alignment through thoughtful influence.

What you'll do

• Lead onboarding & implementation to ensure fast, successful customer adoption.
• Map accounts, identify key stakeholders, and multi-thread relationships.
• Own retention, renewals, and long-term customer satisfaction.
• Identify upsell and cross-sell opportunities; drive expansion revenue.
• Deliver proactive support, QBRs, and value-based recommendations.
• Collaborate with Product, Sales, and Marketing to champion customer needs.
• Track all activity, insights, and renewal details in HubSpot.
• Act as a strategic advisor who ensures customers achieve measurable outcomes.

Qualifications

• 3–7 years in Customer Success, Account Management, or a hybrid SaaS role.
• Strong sales acumen: value pitching, negotiation, and expansion experience.
• Skilled at account mapping, stakeholder discovery, and relationship building.
• Excellent communicator with confidence engaging executives and teams.
• Highly coachable, proactive, organized, and comfortable working independently.
• Experience with HubSpot or similar CRM tools.
• Thrives in fast-paced, evolving environments.
• Experience with the events industry is a plus but not required.

Application Instructions

Please include the following with your application:

• Resume
• A short video (up to 3 minutes) answering:
• 1. Who you are (Tell us about yourself!)?
  2. What interested you about the role?
  3. The best sales story you have! 

You may use Loom (free at loom.com) or record a video on your phone or computer, upload it to Google Drive, and share a viewable link. A simple, unedited video is perfect.

Please note: Applications submitted without a video will not be considered.

Accessibility note: If recording a video presents a barrier for any reason, please contact us and we’re happy to offer an alternative way to share your experience.

Benefits & Perks

• Competitive salary + equity, with tons of room for career growth
• Company sponsored 401(k)
• Generous PTO
• Paid parental leave 
• Flexibility to work from anywhere
• Amazing annual team-wide and department offsites
• World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
• $50/month phone stipend

Occasional Travel: Connecting is in our DNA, please note that we anticipate roughly 6-8 nights of travel per year for this role.

Total Compensation Package; Including Benefits and Stock:

• Base: $70,000 - $105,000 a year; Depending on Experience and Qualifications
• Commission: $10,000 a year, depending on business and personal milestones achieved
• Medical, vision, dental, life: $10,000 - $16,000 a year; Depending on Individual or Family Plan
• Equity: Our vision is to take BoomPop to the moon 🚀

Please note that this is a fully-remote opportunity. 

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. BoomPop considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

For California-based applicants: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, BoomPop will consider for employment qualified applicants with arrest and conviction records.

If you have any questions or if you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].