As a Customer Success Manager, you'll support restaurant partners through onboarding, troubleshooting, and improving customer processes while documenting feedback for product development.
About Us
We’re a seed-stage startup on a mission to help restaurants run smarter, faster, and more profitably through technology. Our platform makes it easier for operators to manage orders, payments, and guest experiences without the headache of clunky tools. We’re a small, fast-moving team, and we’re looking for a Customer Success Manager to make sure our customers feel taken care of from day one.
What You’ll Do
- Be the first point of contact for restaurant partners via phone, chat, and email.
- Troubleshoot software and hardware issues (tablets, printers, network connectivity).
- Help new customers get started and feel confident using our platform.
- Document and escalate bugs or feature requests to engineering/product.
- Maintain and improve our customer knowledge base.
- Collaborate with the team to improve support processes as we grow.
- Occasionally support customers outside of standard hours (restaurants don’t just work 9–5).
About You
- 0–2 years of experience in customer support, hospitality, or another customer-facing role.
- Strong written and verbal communication skills.
- Tech-savvy and comfortable walking others through troubleshooting steps.
- Patient, empathetic, and calm under pressure (especially when a restaurant is in the weeds).
- Experience working in a restaurant, bar, or café.
Why You’ll Love Working Here
- Impact: You’ll be on the ground floor of a growing startup, working directly with founders and shaping how we serve our customers.
- Growth: Opportunities to grow into customer success, onboarding, sales, or product as the company scales.
- Culture: We’re a small, tight-knit team that values hustle, creativity, and customer obsession.
- Compensation: $45k–$55k base salary + potential equity + benefits (health, dental, vision).
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