Customer Success Manager

TL;DR - We’re looking for a Founding CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.

We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

• Experience in CS, account management, or solution consulting in SaaS or AI

• Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts

• Strong communicator who blends empathy, business acumen, and technical curiosity.

• Ability to translate technical capabilities into clear business outcomes

• Skilled at running onboarding, QBRs, and success plans with multiple stakeholders

• Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice

• Comfortable with ambiguity and iteration in a fast-moving, high-growth environment.

Bonus: experience supporting developer tools or AI-native products

• Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts

• Build and execute success plans aligned with customer goals and product capabilities

• Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value

• Partner with Product and Engineering to surface feedback and shape roadmap priorities

• Partner with FDEs to solve complex needs quickly, pairing business context with technical execution.

• Collaborate with AEs to identify and qualify CSQLs for expansion.

• Troubleshoot blockers, coordinate internal support, and ensure fast resolution

• Track health scores, usage, and adoption metrics to identify risks and opportunities

• Build Customer Success playbooks and new processes based on learnings

• Act as a strategic advisor - guiding customers on best practices, new features and workflows

• Customers reach time-to-value fast and expand use across teams.

• Renewals are earned through visible impact and trust.

• Lovable becomes mission-critical to how customers build and innovate.

• You’re seen as the bridge between customers, product, and growth.

1. Fill in a short form then jump on an initial exploratory call.

2. Discuss your experience in more depth during a round of interviews with us.

3. Join us for a workshop lasting 1-2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you.

About your application

• Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.

• We treat all candidates equally - if you’re interested please apply through our careers portal.