The Customer Success Analyst will onboard clients, provide training, create documentation, and support customer inquiries to enhance their experience with Enerex's software.
Company Description
Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.
Our commitment to innovation is guided by our core values: Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust. With our company motto, “All for One and One for All” (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients.
Job DescriptionAs a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
- Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
- Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
- Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
- Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
- Misc. Projects as needed.
- Proven experience in a customer-facing role, ideally within SaaS or software industries.
- Industry knowledge of the retail energy sector is preferred.
- Familiarity with Zendesk or similar customer support software is a plus.
- Strong written and verbal communication skills.
- Will take ownership of a project and see it through to completion, even with obstacles.
- Is a self-starter with a strong work ethic and superior attention to detail.
- Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
- A passion for helping customers succeed, with a proactive, solutions-focused approach.
Benefits
- Work from your home office - potential for occasional marketing trip
- Health Insurance - premium paid 100% for employee
- Paid Time Off - 3 weeks + company holidays
- End of year performance based bonus
- A dynamic and collaborative work environment where teamwork is key.
- Opportunities for growth and professional development.
- A culture that celebrates progress and success.
- A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.
Top Skills
Zendesk
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