The Customer Success Manager will maintain customer relationships, increase product adoption, provide training, and support strategic business reviews.
Who we are:
Mediafly is the leading revenue enablement platform market-facing teams use to plan, predict, coach, and engage at the highest levels. Our unified suite of solutions create immersive buyer experiences; enable sellers to lead with value, allow managers to scale coaching, and empower leaders to forecast with confidence. In today’s unpredictable market, Mediafly is the key to delivering predictable efficient growth.
Read this first: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply. We'd love to have a chat to see what skills/experiences you are able to bring to this team.
We are looking for a tech-savvy, customer-focused rockstar to join our small and nimble Customer Success team! As a Customer Success Manager, yo u will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. Our Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.
Responsibilities of a Customer Success Manager:
- Maintaining relationships with key customers to establish a thorough understanding of their business needs and how our products and services can serve them.
- Increasing ROI for our customers by increasing the adoption of appropriate features and best practices.
- Providing support for customers by demonstrating product expertise and guiding them with best practices.
- Assessing customer requirements and managing implementation work for new and existing customers.
- Conducting on-boarding and training activities
- Working closely with the sales team on account plans, customer strategy, and product adoptionParticipating in executive business reviews for strategic customers.
- Demonstrating mastery of our ever-evolving features and capabilities by working closely with our engineers, and using our products as part of your daily rituals.
- Effectively using data, as well as customer knowledge, to create meaningful interactions with our customers
We would love to work with you if you have:
- Bachelor’s degree in technology, marketing/sales, or field or the equivalent skill and knowledge, preferred
- 3-5 years of experience working with customers in Customer Success, Sales Support, Tech Support, or Technical Account Management roles
- Experience and comfort working closely with customers, especially during support escalations
- Experience working with large and complex customers who have a range of job functions and personalities
- Knowledge of Salesforce, Gainsight, SQL, and/or Tableau is a plus
- Superior interpersonal, listening, written, and verbal communication skills
- Ability to digest and articulate complex information
- Ability to create value from raw data
- Comfort conducting trainings and webinars for small and large groups, with the ability to adapt to the audience
- Independent judgment under minimum supervision
Why Mediafly?
Remote based in US, UK and Canada
Flexible working hours
Generous PTO
Competitive Salary
401K Retirement Plan with match
Transparent Career Paths
Medical, Dental, Vision
Generous Paid Parental Leave
Remote Stipend
Work in a creative environment with high energy
Mediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply.
We have over 100 employees located globally. Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn.
Mediafly's HQ is based in Chicago, IL.
Top Skills
Gainsight
Salesforce
SQL
Tableau
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