The Customer Success Manager will manage customer onboarding, conduct financial analyses, provide business intelligence support, and enhance customer relationships.
Job Posting Start Date 04-28-2025 Job Posting End Date 06-23-2025
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Customer Success Manager
Reporting to the VP, Product Line Strategy & Business Development the Customer Success Manager Responsible for customer on-boarding of strategic accounts, business intelligence reporting that includes quote versus actual analysis and invoicing alignment, and active customer project updates for the critical power portfolio.
What a typical day looks like:
- Quote vs Actuals Analysis: Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies and opportunities for cost optimization to balance key deliverables between profitability and improving customer satisfaction by ensuring transparency in pricing.
- Business Intelligence Support: Provide data-driven insights by product, by customer that contributes to project team success and value add product opportunities for customers
- Customer Relationship Management: achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Determines customer success requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Accomplishes information systems and organization mission by completing related results as needed.
The experience we’re looking to add to our team,
- Typically requires a Bachelor’s degree in a related field of equivalent experience
- Minimum of 7 years of sales experience.
- Strong communication skills
EC37
What you'll receive for the great work you provide:
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate$97,700.00 USD - $134,300.00 USD Annual
Job CategoryOperations
Relocation: Eligible for domestic and international relocation
Is Sponsorship Available?
No
Top Skills
Business Intelligence
Customer Relationship Management
Data Analysis
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