Customer Success Manager

Dynata is seeking a Customer Success Manager to provide exceptional client support and ensure the successful use of Dynata solutions. In this role, you will serve as a critical point of contact for our clients, helping them achieve their goals while building strong relationships. You’ll know you’re successful when clients are satisfied with your prompt, professional, and effective support. Your daily tasks will involve troubleshooting, collaborating with internal teams, and delivering training to optimize the client experience. If you’re a skilled communicator, enjoy solving problems, and have experience in customer success or technical support, this role is for you.

RESPONSIBILITIES

• Become an expert in Dynata products to provide exceptional client support and training.

• Collaborate with product managers, engineers, sales specialists, and other teams to address and resolve client challenges.

• Respond promptly and professionally to client inquiries via email and phone, offering clear and effective communication.

• Diagnose and troubleshoot issues, document bugs, and escalate them to the appropriate teams when necessary.

• Conduct training sessions for new users, team members, and clients, ensuring effective use of Dynata solutions.

• Provide feedback to product and marketing teams to improve product documentation and drive feature enhancements.

• Monitor trends in client issues and proactively suggest improvements to enhance customer satisfaction and product quality.

SKILLS AND ATTRIBUTES

• Passion for building strong client relationships and helping customers succeed.

• Excellent communication skills in English (verbal, written, and presentation).

• Strong organizational and problem-solving abilities.

• Ability to explain complex concepts to non-technical audiences.

• Tech-savvy and quick to learn new technologies.

• Self-motivated, collaborative, and focused on exceeding client expectations.

• Familiarity with survey platforms (e.g., Decipher, Qualtrics, SurveyMonkey) or data analysis tools (e.g., SPSS, Tableau).

• Knowledge of JavaScript and CSS is a strong advantage.

EDUCATION AND EXPERIENCE

• Experience with surveys, data analysis, and scripting tools.

• Previous experience with Dynata solutions (Cmix, MarketSight, Samplify) is a plus.

Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sex/Sexual Orientation/Gender Identity or Expression/Race/Color/National Origin/Age/Religion/Genetic Information/Marital Status/Height/Weight or any other legally protected category defined by applicable federal state or local laws and ordinances, so as to further the principles of equal employment opportunity.

The base salary range for this position in is $50K-$61K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.