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Company Overview
Betterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters — patient care.
About the Role
We're looking for Customer Success Manager (CSM) to build and maintain strong relationships with our enterprise healthcare customers. You’ll be the face of Betterleap for our most strategic accounts — ensuring seamless onboarding, delivering exceptional customer experience, and acting as a trusted advisor to executives and key stakeholders.
Responsibilities
- Lead enterprise customers onboarding, ensuring a smooth setup, training, and timely security reviews with IT teams
- Drive engagement and adoption, identify and mitigate risks, and build advocacy to ensure long-term success
- Own all customer interactions, troubleshoot issues, resolve inquiries quickly, and maintain high customer satisfaction
- Develop scalable support resources, including guides, FAQs, and video tutorials to reduce friction
- Extract actionable insights from customer feedback to inform product improvements
- Deliver enterprise reporting, provide monthly performance insights and lead data-driven QBRs
- Manage renewals and ensure enterprise accounts maximize ROI
Qualifications
- 5+ years in customer success or account management, ideally in B2B SaaS for enterprise healthcare
- Track record of leading onboarding, driving adoption, and ensuring growth and retention
- Confident communicator, engaging effectively with senior leadership and enterprise stakeholders
- Quick to learn complex software, providing expert guidance to customers
- Experience managing renewals and driving account expansion
- Proactive, accountable, and thrives in fast-paced, high-growth environments
Why Join Betterleap?
- Competitive salary and benefits
- Work from anywhere
- Small, fast-moving team where your work directly shapes the company
- Leading enterprise healthcare organizations as our customers
- Work with smart, driven people who get things done
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
