Customer Success Manager

Posted 8 Days Ago
Easy Apply
2 Locations
Hybrid
100K-140K Annually
1-3 Years Experience
Artificial Intelligence • Enterprise Web • Information Technology • Machine Learning • Mobile • Software • Analytics
Stop guessing about your digital experience. Find & fix the impactful issues holding back your apps.
The Role
The Customer Success Manager will be responsible for owning retention, churn rate, and upsells, as well as driving long-term customer adoption through scalable onboarding with multiple departments and use cases. They will work cross-departmentally with sales, product, and support teams to ensure customer success. Strong organizational and communication skills are required, as well as a love for start-ups.
Summary Generated by Built In

About LogRocket


Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.


Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

About You:

  • 4+ years experience in a Customer Success role with a B2B SaaS company
  • Experience owning retention, churn rate, and upsells
  • Ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Strong organizational skills and detail-oriented skills needed
  • Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
  • Demonstrated ability to communicate both technical and business concepts
  • Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
  • Proven track record of managing successful cross-functional programs that drive customer success
  • Ability to work cross-departmentally with internal teams such as sales, product, and support
  • Love for start-ups is a must! 

Benefits & Perks

  • Extensive health, dental, and vision benefits
  • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
  • Three months of fully-paid parental leave to any employee welcoming a child into their home
  • 401k and commuter benefits
  • Generous stock options - we all get to own a piece of what we’re building
  • Regular team outings and activities
  • Flexible working hours and location
  • Monthly employee gifts
  • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.


LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What the Team is Saying

Kate
Kelly
Allon
Lauren
Alejandro
Brendan
Matt
Amy
The Company
Boston, MA
115 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create ideal product experiences across web and mobile apps. Located in Downtown Crossing, we’re on a mission to build the best possible frontend monitoring solutions for engineering and product teams.

Why Work With Us

LogRocket is the only analytics & error tracking platform that doesn’t want its users spending all their time staring at dashboards and sifting through noisy alerts. We’re always looking for better ways to help customers find the most severe things holding back their apps so they can spend their time doing what they love – building great software!

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

LogRocket Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Hybrid first company, most roles can be remote, and individuals are given the flexibility and trust to decide if and when they are in the office.

Typical time on-site: Flexible
Boston, MA

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account