Senior Customer Success Manager

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You’ll Be Working On:

• Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.

• Customer Advocacy: Work on case studies to highlight customer successes.

• Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.

• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.

• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.

• Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.

• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.

• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.

• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You’ll Bring to the Team:

• Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.

• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.

• Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.

• Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.

• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.

• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Benefits:

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• Pet-friendly offices

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• Company paid commuter benefit; $200 per pay period

Compensation:

Compensation will be paid between $160,000 and $185,000 + Bonus. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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