The Customer Success Manager will advocate for customers, enhance relationships, ensure smooth onboarding, and drive product value demonstration through data analysis.
Aidoc is recruiting a Customer Success Manager in the Western United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the PST/MST time zones.
- Ability to travel up to 25%.
Top Skills
Ai Solutions
Data Analytics
Medical Imaging
SaaS
Similar Jobs
Artificial Intelligence • Cloud • eCommerce • Enterprise Web • Software • Design • Generative AI
The Senior Customer Success Manager will guide Enterprise customers through their Webflow journey, driving adoption and expansion while ensuring long-term success and health of customer accounts.
Top Skills:
Ai-Native PlatformDigital Experience PlatformSaaS
Enterprise Web • HR Tech • Information Technology • Software
The Senior Customer Success Manager drives customer outcomes, maximizes retention, and manages strategic relationships to achieve measurable business results.
Top Skills:
GainsightGongHubspotSalesforce
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager at SailPoint ensures customer satisfaction, manages relationships, facilitates renewals, and advocates for customers' success through the effective use of SailPoint solutions.
Top Skills:
Crm Software
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
