Manage a portfolio of SMB accounts as a trusted advisor: gather customer feedback for Product, lead renewals, identify expansion opportunities, run Quarterly Business Reviews, and measure/report Turquoise's business impact on clients.
Description: Manages a portfolio of Small to Medium Business (SMB) accounts, acting as a trusted advisor.
Responsibilities:
Synthesize customer feedback and feature requests for the Product team.
Lead renewal initiatives and identify growth opportunities for revenue expansion.
Conduct Quarterly Business Reviews (QBRs) with customers.
Measure and report the business impact Turquoise has on client accounts.
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